Cynthia Mejia

Dynamic, Bilingual (English/Spanish) Insurance Professional with 24 years of comprehensive industry experience, specializing in agency management, relationship development, and strategic sales execution. Proven track record of guiding and managing agents to consistently exceed production quotas, interpreting complex statistical report data to optimize market strategies, and acting as a seamless liaison between independent agencies and corporate operations. A highly motivated self-starter and articulate communicator adept at driving onboarding processes, delivering technical training, overcoming objections, and collaborating with cross-functional teams to fulfill high-level enterprise business objectives.

Agency Manager at SA Insurance Agency, LLC (2022-03 – Present)

• Establish, communicate, and manage daily, weekly, and monthly production goals for assigned agents; engineer and deploy tactical sales strategies to maximize agency penetration and growth.
• Evaluate individual and team metrics to deliver structured coaching, ensuring strict alignment with carrier guidelines and agility in responding to performance feedback.
• Continuously audit new business, renewal, and cancellation reports to interpret complex statistical data, accurately forecast market trends, and implement growth initiatives.
• Serve as a core organizational representative to assess risk acceptability across multiple independent carriers, successfully securing profitable alignments for carriers and optimal coverage terms for clients.
• Direct day-to-day operations across multiple core platforms simultaneously, sustaining complete corporate flexibility to pivot workflows in response to executive leadership initiatives.
• Carriers Managed: Progressive, Bristol West, RLI, USLI, Scottsdale, Hudson, Safeco, National General, Dairyland, GEICO, Kemper Infinity.

Member Solutions Specialist & Associate at USAA Insurance Agency (2016-02 – 2021-08)

• Proactively identified client life-stage events and executed complex, consultative, needs-based sales strategies across homeowners, auto, umbrella, and custom billing structures.
• Partnered across multi-departmental teams and field personnel to systematically resolve complex operational bottlenecks, protecting brand equity and fostering positive company perception.
• Maintained high-volume inbound and outbound phone pipelines, consistently satisfying performance metrics, product acquisition targets, and elite service standards.
• Maintained seamless proficiency across concurrent proprietary enterprise networks, client management systems, and specialized quoting tools including Sagitta, Agency Portal, and BOLT.
• Carriers Represented: Progressive, Bristol West, RLI, USLI, Scottsdale, Hudson.

Account Manager at USI Insurance Services (2014-07 – 2016-02)

• Directed personal lines portfolios for elite-tier carrier partners, utilizing advanced presentation techniques to build trust, secure client commitments, and optimize renewal metrics.
• Analyzed sophisticated coverage frameworks and carrier specific guidelines to eliminate friction points during policy placements.
• Carriers Represented: PURE, ACE, Chubb, Safeco, Travelers, Hartford, Progressive.

Financial Foundation Specialist & Associate at USAA (2007-08 – 2014-05)

• Advanced corporate financial goals by building deep client relationships, performing intensive needs analysis, and navigating strategic enterprise-level cross-referrals.
• Successfully navigated complex policy resistance points using expert consumer-centric negotiation, solidifying long-term client retention and satisfaction.