Cynthia P

Highly organized and detail-oriented healthcare administrative professional with 17+ years of experience in medical scheduling, physician coordination, patient access, insurance verification, and front-desk operations. Extensive experience managing complex provider schedules for radiologists, physicians, and physician extenders while supporting high-volume medical practices. Proficient in SHIFTADMIN, gGastro, ECW, and multiple EMR and healthcare systems.

Recognized for strong communication, leadership, problem-solving, accuracy, and the ability to manage competing priorities in fast-paced healthcare environments while maintaining HIPAA compliance and exceptional patient service.

Front Desk Administrative Assistant – Medical Office - Persepolis Physicians- Internal Medicine Associates - Plano, TX

(2025-10)

Provide front-office administrative support in a high-volume internal medicine practice while maintaining a professional, welcoming, and HIPAA-compliant environment.

• Schedule, confirm, reschedule, and manage patient appointments using electronic medical record (EMR) systems.
• Handle high-volume incoming calls, triage patient inquiries, and route calls appropriately to physicians, nurses, and clinical staff.
• Verify patient demographics, insurance eligibility, and coverage information while collecting and processing patient co-payments.
• Maintain accurate patient records, medical documentation, referrals, and correspondence.
• Process referrals and prior authorizations while coordinating with insurance companies and clinical staff.
• Support efficient patient flow by coordinating appointments and communication between patients and healthcare providers.
• Manage incoming and outgoing medical records, faxes, correspondence, and other documentation.

Lead Scheduler III - GI Alliance – DHAT - Plano, TX

(2021-06 - 2025-10)

• Managed complex physician schedules, including office visits, procedures, follow-ups, and patient appointments.
• Coordinated radiology and laboratory appointments while ensuring accurate scheduling and communication with patients and providers.
• Managed a high volume of patient calls while maintaining professionalism, accuracy, and excellent customer service.
• Reviewed patient visit notes, diagnoses, and physician orders to ensure appointments were scheduled appropriately.
• Assisted with patient registration, check-in/check-out, financial transactions, and insurance-related processes.
• Collected patient and insurance payments and assisted with daily charge reconciliation and end-of-day reporting.
• Maintained accurate patient records and documentation using gGastro and related healthcare systems.
• Served as Front Desk Lead, providing daily oversight and support to two front-desk coordinators and an insurance coordinator.
• Collaborated with physicians, clinical staff, and administrative teams to resolve scheduling issues and maintain efficient patient flow.

Surgery Scheduling Coordinator - Direct Orthopedic Care - Addison, TX

(2020-08 - 2021-06)

• Coordinated surgical schedules for physicians and clinical staff, ensuring accurate appointment information and required documentation.
• Communicated with physicians, surgery departments, and internal teams to coordinate provider availability and coverage.
• Assisted with surgery authorizations, scheduling requirements, and documentation to support timely patient care.
• Utilized scheduling software to monitor provider schedules and support accurate billing reconciliation.
• Prepared reports and provided administrative support for meetings, scheduling operations, and departmental activities.
• Resolved scheduling conflicts and communicated changes to appropriate departments and staff.

Physician Scheduling Coordinator & Insurance Specialist - Adeptus Health - Irving, TX

(2014-11 - 2020-08)

• Managed complex schedules for multiple radiologists and physician extenders across multiple practices and locations.
• Utilized SHIFTADMIN, ExponentHR, and iCIMS to coordinate provider schedules and workforce-related activities.
• Coordinated emergency coverage, schedule changes, shift adjustments, and last-minute staffing needs.
• Identified and resolved scheduling conflicts while maintaining accurate provider coverage.
• Generated weekly and monthly scheduling, payroll, staffing, and productivity reports.
• Collaborated with Practice Directors to evaluate staffing needs and support workforce planning.
• Communicated schedule changes, operational updates, and policy changes directly with physicians and leadership.
• Maintained accurate scheduling information while balancing provider availability, operational needs, and patient-care requirements.

Honors Diploma - Northside High School (1997-05) Fort Smith, AR

Coursework Completed - University of Arkansas – Fort Smith (1997-08 - 1998-06)