Sales Manager - LOWE'S HOME IMPROVEMENT - Stony Brook, NY
- Exceeded sales targets annually for the in past years
- Led a team of sales representatives, providing coaching and guidance to drive performance and achieve revenue goals
- Developed and implemented strategic sales plans to penetrate new markets, resulting in a increase in profits
- Negotiated key contracts with major clients, resulting in a increase in annual revenue
- Implemented CRM system to track customer interactions and improve sales forecasting accuracy
- Collaborated with marketing department to develop effective promotional campaigns that increased lead generation
- Analyzed market trends and competitor activities to identify opportunities for business growth and adjust sales strategies accordingly
- Established strong relationships with key accounts, resulting in repeat business and referrals
- Implemented incentive programs to motivate the sales team and drive performance improvements
- Managed the entire sales cycle from prospecting to closing deals, consistently achieving high conversion rates
Warehouse Lead - HLA - Farmingdale, NY
- Reviewed work orders to check correctness of deliveries
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues
- Maintained clean work area that adhered to strict safety standards
- Routed received merchandise to proper storage areas according to product specifications
- Operated forklifts, power jacks and other motorized equipment to locate and transport material
- Compared shipment contents with paperwork to support inventory accuracy and records management
- Investigated inventory discrepancies to maintain recordkeeping validity
- Maintained dock security and monitored entries into and exits from receiving and other secure areas
- Processed material requests from internal customers accurately and efficiently
- Liaised with vendor representatives to rectify damages and shortages
Sales Associate - SEARS - Valley Stream, NY
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly
- Operated cash register
- Set up visually appealing promotional displays
- Responsible to suggest additional items and merchandise to boost sales
- Invited customers to participate in store activities and special events
Manager - LOWES HOME IMPROVEMENT - Commack, NY
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Entered time and attendance logs in preparation for payroll
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely
Network Analyst - BAY AREA MORTGAGES - Pasadena, MD
- Served as contact person and source of information to maintain good communication with clients
- Answered incoming calls and recorded accurate messages
- Gathered and sorted data for inclusion in reports and files
- Executed record filing systems to improve document management and organization
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors
- Used scheduling software to delegate resources and manage calendars
- Obtained signatures for financial documents and internal and external invoices
- Handled incoming calls and directed callers to appropriate department or employee
Head Cashier - LOWES HOME IMPROVEMENT - Bayshore, NY
- Greeted customers and responded to requests for information
- Resolved customer problems by investigating issues, answering questions and building rapport
- Performed merchandising and signage updates during weekly and seasonal promotional changes
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift
- Processed exchanges and returns by inputting in company database
- Supported front-end procedures to keep items well-stocked to prevent shrinkage
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks
