Cynthia Roll

Experienced higher education professional with over 13 years of progressive responsibility in academic administration, academic writing support, and tutor development. Adept at coaching students and peer tutors in effective writing strategies, research practices, and critical thinking, while fostering inclusive, student-centered learning environments. Skilled in developing and delivering tutor training, creating instructional resources, and guiding individuals through the writing process across disciplines, while also streamlining operations, supporting senior leadership, and coordinating complex academic workflows with efficiency and attention to detail.

Recognized for clear, precise written and verbal communication, strong editorial judgement, and the ability to translate complex ideas into accessible guidance. Proven ability to manage competing priorities in dynamic environments and known for reliability, discretion, and a thoughtful, proactive approach to problem-solving.

Associate Director, University Writing Programs & Director, Online Writing Lab - University of New Hampshire - Durham, NH

(2021-08 - 2025-08)

• Recruited, hired, and led comprehensive training for undergraduate and graduate writing tutors, designing onboarding curricula and ongoing professional development focused on pedagogy, inclusive practices, and discipline-specific writing support.
• Supervised, mentored, and evaluated writing tutors, providing individualized coaching feedback to ensure high-quality, student-centered writing instruction across diverse undergraduate and graduate populations.
• Developed and maintained tutor training materials, workshops, and assessment strategies to support continuous skill development in academic writing, research guidance, and collaborative learning approaches.
• Ensured strict adherence to FERPA regulations by modeling and reinforcing best practices in confidentiality, guiding tutors in ethical handling of student records and communications.
• Managed budgets, staffing plans, and daily operations in collaboration with the Director of University Writing Programs, aligning tutor staffing and training needs with program goals.
• Partnered with academic departments, student success offices, and diversity initiatives to integrate writing support and tutor training into broader institutional efforts focused on retention, access, and equity.

Senior Administrative Assistant, Department of Molecular, Cellular, and Biological Sciences - University of New Hampshire - Durham, NH

(2018-05 - 2021-08)

• Provided high-level administrative support to department leadership, including calendar management, meeting coordination, and preparation of confidential materials.
• Coordinated complex scheduling for courses, advising sessions, committee meetings, and department events while managing room reservations and technology requests.
• Served as primary point of contact for faculty, students, and external stakeholders, ensuring responsive and professional communication across platforms.
• Collected, tracked, and analyzed departmental data (enrollment trends, budget activity, or program metrics) to inform decision-making and support strategic planning efforts.
• Collaborated with departmental leadership to implement policies, support HR-related tasks, and maintain compliance with institutional procedures.

Assistant Director, Center for Writing - Keene State College - Keene, NH

(2012-08 - 2018-05)

• Led and supported writing tutor training and mentorship initiatives, developing onboarding and ongoing professional development that strengthened tutoring pedagogy, session facilitation, and student engagement.
• Provided strategic and day-to-day operational support for the writing center, overseeing tutor scheduling, session coordination, and program development to ensure consistent, high-quality writing support.
• Used appointment data, tutor feedback, and student evaluations to assess trends, inform tutor training priorities, and guide continuous improvement of services and outreach.
• Contributed to budget planning and reporting, aligning resources with tutor development needs and program growth initiatives.
• Represented the Center for Writing in campus-wide efforts related to academic success, writing across the curriculum, and retention, advocating for the role of trained peer tutors in student achievement.

Bachelor of Arts - Psychology - Keene State College (2012-05)

Master of Public Administration - University of New Hampshire (2025-12)