Vice President - Bridge HomeCare Partners
(2019-10)
A management services company with extensive experience in the homecare industry, working primarily with hospital-owned or affiliated agencies.
- Works closely with client partners to establish and implement transformational improvement in census growth, culture, patient experience performance, Home Care Compare Quality Indicator scores
- Able to leverage the scale of a complex, large system or organization with the responsiveness of a nimble entrepreneurial team
- Intent on delivering maximized Gross and Net Margins while capturing market share and exceeding customer expectations
- Adept at uncovering client and associate desires to create a compelling value proposition for a system or business
- Tenacious customer focus
- Effective trainer that empowers and educates associates to become change leaders while ensuring knowledge transfer
- Dedicated to empowering associates and creating a positive culture
- Bold and innovative
- Intuitively able to synthesize complex concepts into concise strategies
- Driven to create effective teams and deliver results
- Astute at evaluating overall needs and implementing actionable processes
- Expert in establishing goals for an organization and ensure that all teams are aligned and results oriented
- Assists the on-site clinical, sales and marketing teams, as well as the recruiting and onboarding processes of client agencies in diverse and challenging settings
- Instrumental in increasing census growth, realigning and maximizing payer mix, managing contract renegotiations and overall recruiting and retention
- Effectively uncovered and aligned hospital resources and services into the home care delivery process
- Successfully introduced and implemented day-to-day clinical and customer enhancement experience processes, referral tracking and optimization, along with clinical program development with the intention of capturing a higher percentage of internal and external referrals and market share
President and Chief Nursing Officer - Kare Intellex
(2017-07 - 2019-10)
A software development company focused on delivering a user-friendly home health care application for home health care agencies that offered a "family-link" option to patient's care in real-time, in addition to the multi-faceted software required to manage the day to day operations of an agency.
- Led the clinical and operational development, with a focus on employee and family-friendly applications that led to enhanced outcomes
- Categorized and analyzed data to support software development work flow teams while developing and coordinating all customer data leading to a successful launch of the product
- Identified and led the acquisition process, performed the due diligence and the successful purchase of a free-standing home care agency as a "test site" for new applications and product proof
- Improved clinical processes, outcomes and efficiency of the agency, while re-building their reputation, brand, community involvement quickly became the agency of choice for physicians and hospitals
Owner/Consultant - INhanced Health Care
(2016-06 - 2017-07)
Consultant for large, multi-location hospital system's home health care agencies.
- Led clinical and operational teams toward building cohesive and high functioning teams and processes to ensure that patient outcomes were superior and above average
- Increased HCC scores in both clinical and patient experience categories
- Introduced bundled payment products and specialty programs that would support the system's overall goals
- Significantly improved retention rates and employee satisfaction scores
- Drastically reduced hospital readmissions
Senior Vice-President - The Marden Companies
(1997-11 - 2016-06)
A large, multi-location regional ancillary health care provider, Marden offered pre- and post-acute health care services to clients in broad and diverse areas.
- Effectively hired and trained Executive Directors to oversee the overall day-to-day operations of provider-owned, JCAHO accredited home health care agencies in over 50 Ohio counties, this included, but was not limited to; clinical, sales, marketing, recruiting, intake, scheduling and customer service staff
- Hired, trained and managed the Billing and Compliance Department for home health care, physician services and outpatient and inpatient rehabilitation operations
- Managed the Sales Teams that serviced diverse ancillary services
- Exponentially increased census in all service lines
- Exceeded State and National Quality Indicator Standards on an on-going basis
- Spearheaded the IT selection process, from selection and implementation for a multi-location, multi-million-dollar home care provider
- Developed Specialty Programs for both home care and physician practices that focused on predictable outcomes using a newly created Variance Report system that highlighted clinician concerns and focus (Co-authored and presented a white paper of these programs at the American Academy of Orthopedic Surgeons, Orlando Florida, 1997.)
- Created and managed a large, multi-specialty physician practice that served Central Ohio's most medically complex neuro and ortho patients. Developed practice policies, effectively credentialled the practice's physicians with all of the prominent payers in the area, hired, trained and managed a staff of 30 plus clinicians, managers, office positions that were customer and quality focused
- Quickly became one of Ohio's prominent multi-specialty practices in Ohio offering ambulatory surgery services, outpatient rehabilitation services, combined with a holistic approach focused on the best practice approach for complex neuro, ortho and spine patients
Founder, President and CEO - Health Care Plus
(1991-06 - 1997-11)
A leader in home health care services in Central Ohio serving patients in over 50 counties. Health Care Plus was recognized as one of the Best Employers in Central Ohio in 1994, 1995, 1996 and 1997. Received JCAHO accreditation in 1995.
- Researched and prepared a business plan that was accepted and funded by a large financial institution
- Hired and trained every staff member from payroll clerk to Clinical Manager within a 6-month time-frame
- Became one of the preferred providers and partners for several prominent payers and hospitals and Assisted Living facilities in Central Ohio
- Exceeded State and National Quality Indicators quarter after quarter for 5 consecutive years
- Shifted clinical management processes and mind set from a fee-for-service system to an episodic payer model, without significantly changing clinical models
Systems Vice President - American Nursing Care, Systems Vice President Bethesda Hospital
(1987-07 - 1991-03)
A pioneer in establishing a hospital-owned home health care agency that successfully integrated home health care services and proactive discharge planning services into a multi-site, multimillion-dollar hospital system.
- Managed a large, complex hospital owned and operated home health care provider in several midwestern states
- Critically involved and responsible for identifying, recommending and opening new Branch Offices
- Maintained complaint office and clinical operations overseeing Branch Directors and Regional Directors, Sales and Marketing teams
