Manager, Reporting and Analytics - UnitedHealth Group
(2020-01 - 2026-04)
- Directed the development and maintenance of revenue cycle reporting frameworks that evaluated performance across patient access, billing, claims, collections, and denial workflows to support operational and client‑facing decision making.
- Performed in‑depth trend and workflow analysis to identify bottlenecks, throughput issues, and performance gaps, enabling targeted interventions that improved revenue cycle efficiency and financial outcomes.
- Integrated multi‑source revenue cycle datasets to produce client‑ready analytic views that monitored KPIs, SLAs, aging trends, denial patterns, cash flow behavior, and overall revenue cycle optimization.
- Consolidated and analyzed data from patient billing systems, charge masters, and other vendor platforms to assess financial accuracy, uncover root‑cause issues, and strengthen alignment between operational activity and revenue cycle results.
- Enhanced reporting consistency and data reliability by establishing metric definitions, documentation standards, and quality checks that improved transparency, accuracy, and usability across all revenue cycle reporting environments.
Senior Business Intelligence Analyst - Optum
(2015-02 - 2020-01)
- Collaborated with stakeholders across departments to identify business needs, develop solutions and communicate complex technical concepts clearly and concisely to non-technical audiences.
- Engineered and governed SQL‑based data models indexed temp tables, stored procedures, and views to support production‑ready dashboards and reporting needs across large data warehouse.
- Developed interactive Power BI and Tableau dashboards using advanced DAX and LOD techniques, emphasizing company metric standards, consistent data definitions, and strong analytical storytelling to align with operational needs.
- Built Tableau Dashboards with interactive interface that consolidated data from multiple sources and presented it through charts, graphs, tables, and KPI cards ensuring continuous refresh integrity, data reliability, and timely delivery of critical performance metrics.
- Enhanced reporting efficiency and reliability by optimizing ETL logic, automating workflows, and implementing robust validation and QC controls that strengthen data integrity across reporting
Senior Finance Analyst - Dignity Health
(2012-07 - 2015-01)
- Managed enterprise Microsoft SQL databases ensuring accurate, governed financial and operational reporting across multiple acute‑care hospitals and patient accounting systems.
- Designed and optimized T‑SQL ETL workflows to extract, transform, and load large‑scale datasets into dimensional data warehouse models supporting enterprise analytics, KPI development, and BI reporting.
- Delivered executive‑level financial reporting and SSRS dashboards providing insights into reimbursement trends, cost drivers, AR aging, denials, and revenue cycle performance.
- Built and maintained Excel dashboards with interactive controls that reduced manual workload, improved refresh reliability, and enabled real‑time monitoring of financial and operational KPIs.
- Collaborated with finance, IT, and operational stakeholders to strengthen data governance, improve reporting accuracy, and enhance enterprise data reliability across systems and workflows.
