Cyrill Liwanag

Organized and reliable professional with 6 years of experience in Office Administration, 6 years in Sales and Marketing, and over 1 year of cashier experience. Strong background in customer service, cash handling, administrative support, and office operations. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Canva.

Food Handler

Certification completed, with excellent communication, multitasking, and problem-solving skills.

Cashier at Nehiyaw Askiy Gas & Convenience Store Ltd. (2026-04 – Present)

• Greeted customers and provided friendly customer service
• Managed transactions with customers using the point-of-sales system.
• Organized and maintain store shelves to ensure products are available, properly displayed, and neat
• Balanced the cash register at the beginning and end of shifts
• Worked collaboratively with team members to ensure smooth daily operations
• Followed company policies and cash-handling procedures

Cashier/Shelf Stocker/ Lead Hand at Your Dollar Store With More (2024-11 – 2026-04)

• Greeted customers and maintained a friendly and helpful attitude.
• Operated POS (Point of Sale) systems efficiently
• Balanced the cash register at the beginning and end of shifts
• Opened and closed the store, locked the doors, and set the alarm system.
• Assisted customers with questions, returns, and exchanges
• Followed company policies and cash-handling procedures
• Helped customers by answering questions and directing them to the correct items.

Secretary to General Manager at Al Watan Newspaper (2018-01 – 2019-05)

• Acted as the first point of contact by handling correspondence and phone calls.
• Managed diaries and organized meetings and appointments.
• Booked and arranged travel, transportation, and accommodation.
• Typed, compiled, and prepared reports, presentations, and correspondence.
• Reminded the manager/executive of important tasks and deadlines.
• Processed and applied for visas for international travel.

Contracts Administrator at Terex Material Handling (2015-04 – 2017-04)

• Managed customer service operations to deliver and maintain high-quality services.
• Resolved customer complaints and addressed performance bottlenecks.
• Improved customer satisfaction by providing appropriate business solutions.
• Checked incoming orders for compliance with commercial and contract terms as per the final quotation.
• Controlled the numbering, filing, sorting, and retrieval of electronically stored and hard copy documentation produced by technical teams, projects, or departments in a timely, accurate, and efficient manner.

Customer Support Assistant at Terex Material Handling (2012-04 – 2015-03)

Customer Service Representative at Demag Cranes & Components (2011-07 – 2012-09)

• Updated sales opportunities and sales quotations in SAP.
• Called customers within the UAE and KSA to conduct customer surveys.
• Collected customer feedback on lost projects and updated the information in SAP.
• Prepared reports on customer survey results and sent them to the Sales Administrator.

Receptionist at Dulsco HR Solutions LLC (2011-04 – 2012-08)

OUTSOURCE TO BELOW COMPANY

Warranty Administrator Assistant – Service Department at Demag Cranes & Components (2011-11 – 2012-03)

• Acted as the first point of contact for warranty breakdowns for the service team and customers.
• Arranged logistics for the dispatch of warranty materials to provide fast support to customers within and outside the UAE.
• Provided technical support by explaining warranty claims to the Germany team.
• Tracked the dispatch of warranty materials from Germany.
• Completed warranty claim forms and sent them to the customer support department in Germany for priority processing.
• Demonstrated product knowledge of cranes, hoists, and drives for material handling equipment.

Receptionist at Cummins Middle East (2011-08 – 2012-10)

• Greeted incoming visitors and callers.
• Answered visitor inquiries about the company, directed visitors to appropriate contacts, sorted mail, handled incoming calls, and arranged appointments for guests to meet company staff.
• Monitored and observed entry and exit of visitors and reported any suspicious behavior or activity.
• Assisted in creating and maintaining spreadsheets, prepared Word documents, merged documents for mailing, entered formulas into spreadsheets, and updated customer relationship databases.
• Answered telephone calls in a professional manner and transferred them to the appropriate person.
• Performed multiple tasks quickly and efficiently.

Secretary at KM Trading Shopping Centre (2008-04 – 2010-05)

• Handled incoming and outgoing phone calls throughout the day.
• Planned and scheduled meetings and appointments for the Area Manager and Branch Manager.
• Ensured and updated personnel records related to travel allowances and overtime pay.
• Handled requests and complaints regarding repairs, maintenance, and office supplies and equipment.
• Maintained and reviewed necessary documents related to purchase supplies, reimbursements, and disbursement of expenses.
• Maintained positive working relationships with management and department heads to achieve effective results.
• Maintained a professional appearance and demeanor at all times.

Diploma in Office Administration – East West College Brooks (2025-02 – 2026-02)

Bachelor in Elementary Education – Notre Dame of Marbel University (2000-03)