Cashier at Nehiyaw Askiy Gas & Convenience Store Ltd. (2026-04 – Present)
- Greeted customers and provided friendly customer service
- Managed transactions with customers using the point-of-sales system.
- Organized and maintain store shelves to ensure products are available, properly displayed, and neat
- Balanced the cash register at the beginning and end of shifts
- Worked collaboratively with team members to ensure smooth daily operations
- Followed company policies and cash-handling procedures
Cashier/Shelf Stocker/ Lead Hand at Your Dollar Store With More (2024-11 – 2026-04)
- Greeted customers and maintained a friendly and helpful attitude.
- Operated POS (Point of Sale) systems efficiently
- Balanced the cash register at the beginning and end of shifts
- Opened and closed the store, locked the doors, and set the alarm system.
- Assisted customers with questions, returns, and exchanges
- Followed company policies and cash-handling procedures
- Helped customers by answering questions and directing them to the correct items.
Secretary to General Manager at Al Watan Newspaper (2018-01 – 2019-05)
- Acted as the first point of contact by handling correspondence and phone calls.
- Managed diaries and organized meetings and appointments.
- Booked and arranged travel, transportation, and accommodation.
- Typed, compiled, and prepared reports, presentations, and correspondence.
- Reminded the manager/executive of important tasks and deadlines.
- Processed and applied for visas for international travel.
Contracts Administrator at Terex Material Handling (2015-04 – 2017-04)
- Managed customer service operations to deliver and maintain high-quality services.
- Resolved customer complaints and addressed performance bottlenecks.
- Improved customer satisfaction by providing appropriate business solutions.
- Checked incoming orders for compliance with commercial and contract terms as per the final quotation.
- Controlled the numbering, filing, sorting, and retrieval of electronically stored and hard copy documentation produced by technical teams, projects, or departments in a timely, accurate, and efficient manner.
Customer Support Assistant at Terex Material Handling (2012-04 – 2015-03)
Customer Service Representative at Demag Cranes & Components (2011-07 – 2012-09)
- Updated sales opportunities and sales quotations in SAP.
- Called customers within the UAE and KSA to conduct customer surveys.
- Collected customer feedback on lost projects and updated the information in SAP.
- Prepared reports on customer survey results and sent them to the Sales Administrator.
Receptionist at Dulsco HR Solutions LLC (2011-04 – 2012-08)
OUTSOURCE TO BELOW COMPANY
Warranty Administrator Assistant – Service Department at Demag Cranes & Components (2011-11 – 2012-03)
- Acted as the first point of contact for warranty breakdowns for the service team and customers.
- Arranged logistics for the dispatch of warranty materials to provide fast support to customers within and outside the UAE.
- Provided technical support by explaining warranty claims to the Germany team.
- Tracked the dispatch of warranty materials from Germany.
- Completed warranty claim forms and sent them to the customer support department in Germany for priority processing.
- Demonstrated product knowledge of cranes, hoists, and drives for material handling equipment.
Receptionist at Cummins Middle East (2011-08 – 2012-10)
- Greeted incoming visitors and callers.
- Answered visitor inquiries about the company, directed visitors to appropriate contacts, sorted mail, handled incoming calls, and arranged appointments for guests to meet company staff.
- Monitored and observed entry and exit of visitors and reported any suspicious behavior or activity.
- Assisted in creating and maintaining spreadsheets, prepared Word documents, merged documents for mailing, entered formulas into spreadsheets, and updated customer relationship databases.
- Answered telephone calls in a professional manner and transferred them to the appropriate person.
- Performed multiple tasks quickly and efficiently.
Secretary at KM Trading Shopping Centre (2008-04 – 2010-05)
- Handled incoming and outgoing phone calls throughout the day.
- Planned and scheduled meetings and appointments for the Area Manager and Branch Manager.
- Ensured and updated personnel records related to travel allowances and overtime pay.
- Handled requests and complaints regarding repairs, maintenance, and office supplies and equipment.
- Maintained and reviewed necessary documents related to purchase supplies, reimbursements, and disbursement of expenses.
- Maintained positive working relationships with management and department heads to achieve effective results.
- Maintained a professional appearance and demeanor at all times.
