D'Ericka Dyer

Detail-oriented administrative and customer support professional with 5+ years of experience supporting daily operations, managing sensitive information, and coordinating across internal and external stakeholders. Proven ability to manage multiple priorities in fast-paced environments while maintaining accuracy, professionalism, and confidentiality. Skilled in calendar management, communication, documentation, workflow coordination, and cross-functional collaboration.

Proficient in Microsoft Office, Google Workspace, Salesforce, and various CRM platforms.

Engagement Specialist - Monogram Health - Nashville, TN

(2026-02)

• Conduct high-volume outbound calls to prospective patients, introducing Monogram Health's care management services and enrolling eligible members.
• Educate patients on health plan benefits, address questions and concerns, and overcome objections through empathetic and effective communication.
• Schedule in-home care management visits while coordinating with physicians, care teams, and internal departments to ensure seamless patient support.
• Accurately document patient interactions, outreach efforts, and enrollment activities in Salesforce while maintaining strict HIPAA compliance and data integrity.
• Build strong patient relationships by fostering trust, increasing engagement, and supporting improved healthcare outcomes.

Senior Hospitality Agent - Sonder - Nashville, TN

(2021-03 - 2025-11)

• Provided comprehensive administrative and operational support in a high-volume, fast-paced environment.
• Managed inbound and outbound communications via phone, email, chat, and CRM platforms, ensuring timely resolution and follow-up.
• Coordinated scheduling, logistics, and communication across multiple departments and external partners.
• Maintained accurate records, prepared reports, and tracked operational data to support leadership initiatives.
• Assisted management with audits, inventory tracking, process improvements, and special projects.
• Handled confidential and sensitive information with professionalism and discretion.
• Resolved complex issues while delivering exceptional customer service and maintaining brand standards.

Leasing Consultant - Elmington Property Management - Nashville, TN

(2019-05 - 2019-11)

• Supported daily office operations, including scheduling, correspondence, and resident communications.
• Managed applications, verified documentation, and maintained accurate records using Yardi and Fortress.
• Prepared leasing agreements, renewals, reports, and other administrative documents.
• Coordinated meetings, property tours, and communication between residents, vendors, and management.
• Delivered exceptional customer service while managing multiple priorities simultaneously.

Early Childhood Educator - Never Grow Up Inc. - Franklin, TN

(2016-09 - 2019-05)

• Managed classroom operations, scheduling, and daily administrative tasks.
• Maintained detailed records, documentation, and compliance reports.
• Communicated effectively with parents, guardians, and staff regarding student progress and needs.
• Coordinated events, activities, and classroom logistics.

Barista - St. Thomas Midtown - Nashville, TN

(2013-05 - 2016-09)

• Delivered exceptional customer service in a fast-paced environment.
• Managed transactions, inventory, and daily operational tasks.
• Maintained accuracy while multitasking and resolving customer inquiries.

Diagnostic Medical Sonography - South College

High School Diploma - Hillwood High School (2010)