Order Picker - Maersk - Houston, TX
(2024-12 - 2026-01)
- Operated pallet jacks and cherry pickers to safely move, stock and load an average of 10 - 25 pallets daily in a fast-paced warehouse environment.
- Packaged and scanned an average of 150 freight items daily for shipping, ensuring accurate staging for prompt delivery.
- Counted over 500 products daily using RF Scanner to maintain accurate inventory levels.
- Routed an average of 200 freight shipments daily while accurately documenting overages, shortages, and damages (OS&D) to maintain inventory integrity.
- Aided drivers with loading and unloading 10+ trucks daily, preparing over 100 orders for timely shipment.
- Sorted and organized 150+ orders daily based on quantity and size using inventory management software.
Inventory Control Clerk - NFI Industries - Baytown, TX
(2023-09 - 2024-12)
- Performed daily cycle counts of over 1,000 inventory items, ensuring accurate stock records and maintaining an accuracy rate of 98%.
- Resolved 50+ inventory discrepancies using detailed analysis to ensure accurate stock records.
- Reported and coordinated the return of damaged products weekly to ensure customer satisfaction and reduce inventory loss.
- Received and inspected an average of 20 or more incoming shipments weekly, ensuring quality control and accuracy of merchandise.
Customer Service Representative - RESULTSCX - Remote, US
(2021-10 - 2023-07)
- Handled customer inquiries daily, answering questions and resolving issues within a 24-hour time frame
- Entered data for over 500 customers into a SQL database, streamlining customer management and improving access to customer information.
- Maintained detailed records of over 500 customer interactions, including names, addresses, phone numbers, credit card information, and product sales using CRM software.
- Resolved an average of 20 customer complaints per week using empathetic communication, leading to a 15% increase in customer satisfaction ratings.
- Communicated effectively and clearly while professionally handling customers via phone, email.
- Worked with sales and support teams to successfully resolve 50+ customer issues monthly, leading to a 15% increase in customer satisfaction based on survey feedback.
- Processed insurance claims weekly using claims management software.
Car Salesman - MITSUBISHI - La Porte, TX
(2019-01 - 2021-08)
- Maintained a clean and safe work environment, leading to a 30% reduction in complaints filed with management and a measurable increase in crew satisfaction scores
- Addressed over 100 customer inquiries weekly and resolved issues, directly contributing to a 10% annual increase in sales.
- Negotiated purchase prices, achieving an average discount of 15%, while clearly explaining sales options, warranties, and additional products to customers.
- Managed 50+ telephone and email inquiries daily from previous and potential customers, providing responses within 24 hours to enhance customer satisfaction.
- Managed follow-up on 20+ warm internet leads weekly, responding to customer inquiries about vehicle availability, pricing, and options while coordinating 15+ inquiries from marketing websites.
