D Lovett

Highly trusted Executive / Administrative Assistant with 10+ years of experience supporting C-suite and senior leaders in fast-paced environments. Expertise in executive operations, complex calendar and travel management, financial coordination, and confidential information handling. Recognized for anticipating leadership needs, streamlining workflows, and serving as a seamless extension of executive leadership. Known for discretion, operational efficiency, and cross-functional collaboration.

Customer Care / Executive Assistant at RTA Fleet Success (2024-11 – 2026-07)

• Provided simultaneous executive support to two Vice Presidents, managing competing priorities and ensuring seamless daily operations.
• Managed complex calendars, scheduled meetings, coordinated travel, and handled executive correspondence.
• Assisted Accounts Receivable with bank deposits and served as the primary contact for internal and external Certificate of Insurance (COI) verification requests.
• Triaged technical support requests and created detailed trouble tickets to ensure timely issue resolution.
• Maintained office operations, including mail management, supply inventory, and internal event coordination.

Billing Specialist at CRS Temporary Housing (2022-10 – 2024-09)

• Audited hotel folios and managed client check-outs and end-of-stay processes.
• Generated and submitted invoices totaling $1M+ in monthly revenue.
• Processed credit card transactions and resolved billing discrepancies.
• Provided high-level customer support and contributed to administrative process improvements.

Office Manager / Executive Assistant at CRS Temporary Housing (2014-07 – 2022-10)

• Provided high-level administrative support to the CEO and executive leadership team.
• Managed complex executive calendars and coordinated domestic and international travel.
• Served as trusted gatekeeper and liaison between executives, staff, vendors, and external partners.
• Prepared executive meeting agendas, briefing materials, and internal communications.
• Anticipated operational needs and resolved scheduling and workflow challenges proactively.
• Maintained strict confidentiality regarding financial, operational, and personnel matters.
• Oversaw office operations, facilities coordination, and HR support functions.

Program Specialist II at LiveOps (2010-11 – 2013-11)

• Served as subject matter expert for virtual call center operations supporting CSAA.
• Conducted quality monitoring and readiness sessions to improve performance.
• Provided policy guidance and operational support to remote agents.
• Reported system and staffing issues impacting service levels.

Vendor Support Specialist at California State Automobile Association (CSAA) (2007-05 – 2010-11)

• Managed system access controls and verified call documentation accuracy.
• Resolved escalated member concerns in partnership with leadership.
• Served as disaster recovery contact during system and telecommunications outages.
• Mentored and coached agents to meet quality and compliance standards.

Bachelor of Science in Marketing – University of Phoenix