D Rose

Dynamic restaurant operations leader with 10+ years of experience in high-volume food service. Proven ability to lead teams, optimize operations, improve guest satisfaction, and drive sales growth. Serv-safe certified and pursuing Business Management (HR). Seeking a General Manager or Assistant Manager role to deliver operational excellence and team success.

Shift Leader / Team Member at KFC (2021-01 – Present)

• Lead 6–12 team members per shift, serving 250+ customers daily
• Train and mentor 20+ staff, reducing turnover by 15%
• Resolve customer complaints on first contact, maintaining 95%+ positive feedback
• Ensure 100% compliance with food safety and brand standards
• Manage cash drawers $3K–$6K per shift with zero discrepancies
• Support scheduling, labor optimization, and daily operations

Assistant Manager at Denny's (2015-01 – 2017-12)

• Supervised daily operations for 200–300 guests per shift
• Managed 10–15 staff, improving service speed and team engagement
• Handled guest escalations, maintaining 90%+ first-contact resolution
• Controlled labor scheduling and payroll, reducing overtime by 10%
• Oversaw inventory, minimizing waste and improving cost control
• Partnered with GM to meet sales targets and drive revenue growth

Production Associate at Honda (2019-01 – 2020-12)

• Maintained quality standards on fast-paced production line
• Followed strict safety protocols with zero incidents
• Exceeded daily productivity quotas by 10–15%

Crew Team Member at McDonald's (2018-01 – 2019-12)

• Served 100+ customers per shift while maintaining speed and accuracy
• Processed POS transactions flawlessly; upheld sanitation standards

Crew Team Member at Hardee's (2017-01 – 2018-12)

• Supported high-volume operations, maintaining service and cleanliness

Server at Denny's (2012-01 – 2015-12)

• Managed 6–8 tables simultaneously, delivering high guest satisfaction
• Assisted in training new servers and improving operational efficiency

Business Management in HR Focus – Alamance Community College

High School Diploma – Eastern Alamance High School