Trey Robinson

Dedicated and experienced associate with strong customer service, analytical, and communication skills. Proven ability to manage tasks efficiently while maintaining a high level of accuracy and professionalism. Known for reliability, attention to detail, and commitment to exceeding customer expectations. Skilled in problem-solving, tax account resolution, and team collaboration.

Contact Service Representative at Internal Revenue Service, Accounts Management (AM) (2023-06 – 2025-03)

• Interviewed and interacted with customers and stakeholders to assess their needs and provide accurate information.
• Researched and analyzed complex account issues using IRS systems including IDRS, AMS, IAT, and RTR.
• Adjusted Individual Master File (IMF) accounts based on verified taxpayer data.
• Interpreted and applied IRS tax laws, regulations, and IRMs to ensure correct case handling and resolution.
• Initiated Forms 911 and 4442 referrals in accordance with IRM guidelines.
• Created detailed documentation and case histories outlining analysis, customer communication, and resolution steps.
• Ensured taxpayer confidentiality and adhered to all IRS policies and procedures.

Vehicle Wrap Installer at TWRAPZATL (Self-Employed) (2020-05 – Present)

• Delivered top-tier customer service through in-person and phone interactions.
• Ensured client understanding of service options, rules, and policies.
• Resolved issues efficiently, leading to repeat business and client satisfaction.

Vehicle Wrap Installer at 5AM Vinyl LLC (2022-12 – 2023-01)

• Maintained high-quality wrap production in a fast-paced environment.
• Supported administrative tasks and project assignments.
• Fostered positive customer interactions through timely service.

Signs & Graphics Installer at [Company Name Unavailable] (2021-10 – 2022-12)

• Measured and installed signs accurately and safely.
• Performed sign maintenance and repairs.
• Managed safe transport and setup of signage materials.

Vehicle Wrap Installer at Midnight Signs (2020-01 – 2020-05)

• Installed vehicle wraps and graphics with a focus on quality.
• Collaborated with management on production and inventory control.
• Worked effectively with team members to meet client deadlines.

Barback at J.R. Crickets (2017-05 – 2019-08)

• Supported bartenders with order preparation and customer service.
• Maintained bar cleanliness and restocked supplies.
• Responded to customer questions and maintained service areas.

High School Diploma – Our Lady of Mercy Catholic High School (2017-05)