Dacia E. Whiteside, Rn

Registered Nurse and experienced Business Analyst with two distinct but complementary professional backgrounds. Nursing experience includes hospice case management, end-of-life care, cardiac nursing, comprehensive assessment, care coordination, patient and family education, and clinical documentation. Prior business career includes more than 10 years of business analysis experience supporting process improvement, business requirements, workflow analysis, testing, implementations, issue resolution, customer service, and collaboration between business and technical teams.

Brings clinical judgment, analytical thinking, strong communication, and the ability to understand both people and processes.

RN Case Manager - Transitions Hospice Care - Columbus, OH

(2026-01 - 2026-09)

• Managed a hospice caseload of approximately 14 patients across home and facility settings, providing assessment, care coordination, family education, and symptom-management support.
• Evaluated clinical status, medications, symptom burden, functional decline, caregiver concerns, and safety needs; communicated changes and obtained provider orders as indicated.
• Collaborated with physicians and the interdisciplinary hospice team and documented skilled visits, clinical changes, medication effectiveness, education, and care-plan updates in Homecare Homebase and PointClickCare.

Staff Nurse, Cardiac Intermediate Unit - OhioHealth - Columbus, OH

(2025-09 - 2025-12)

• Provided nursing care for patients recovering from myocardial infarction, cardiac catheterization, and heart failure exacerbations; completed assessments, interpreted telemetry, and escalated clinical changes.
• Educated patients and families regarding medications, follow-up care, discharge instructions, and safe transitions; collaborated with physicians, case management, and support services and documented care in Epic.

Multi-Skilled Technician - Mount Carmel St. Ann's - Westerville, OH

(2024-01 - 2025-05)

• Supported nursing care through patient monitoring, vital signs, EKGs, bladder scans, glucose checks, admissions, transfers, discharges, and delegated patient-care tasks.
• Recognized and reported changes in patient condition and supported palliative and end-of-life patients with comfort-focused care.

Direct Support Specialist - Cardinal Health - Dublin, OH

(2022-05 - 2023-07)

• Handled approximately 40 inbound calls per day from hospitals and healthcare systems, researching and resolving medical-supply, order, and operational issues across multiple systems.
• Analyzed demand, supply-chain, and operational information to identify discrepancies, resolve problems, and communicate findings to customers, leadership, and business partners.

Capabilities Initiative Support Specialist - Alliance Data Credit Card Retail Services - Columbus, OH

(2014-02 - 2016-03)

• Analyzed business processes and workflows, identified gaps, supported business requirements, and developed test scenarios and test cases for system and process changes.
• Tracked defects, coordinated testing and production implementations, collaborated with QA and vendors, and provided post-implementation and end-user support in an Agile environment.

Business Unit Systems Analyst - Assurant Specialty Properties - Springfield, OH

(2012-03 - 2014-02)

• Analyzed business rules, operational needs, and process gaps; maintained procedures and identified solutions to improve business processes and system performance.
• Conducted testing, audits, troubleshooting, and implementation support while managing work within established service-level expectations.

Senior Business Analyst / Mortgage Officer - Chase Home Finance - Columbus, OH

(2010-03 - 2012-03)

• Served as liaison between IT and Investor Accounting, gathered and refined business requirements, coordinated system changes, and completed acceptance testing.
• Produced business analyses and reporting for senior management while supporting issue resolution, documentation, stakeholder communication, and customer-service needs.

Business Analyst II - Huntington National Bank - Columbus, OH

(2002-01 - 2010-03)

• Wrote high-level business requirements and user stories for system requests and changes, translated Default Management business needs to IT, and coordinated servicing-system changes.
• Maintained procedures, supported business-process reviews, recommended process improvements, and produced and reconciled investor reporting and business results for stakeholder presentations.

Associate Degree in Nursing - Nursing - Hondros College of Nursing (2025)

Bachelor of Science - Business Administration - Ohio Dominican University (2017)

Associate of Science - Business Administration - Ohio Dominican University (2004)