RN Case Manager - Transitions Hospice Care - Columbus, OH
(2026-01 - 2026-09)
- Managed a hospice caseload of approximately 14 patients across home and facility settings, providing assessment, care coordination, family education, and symptom-management support.
- Evaluated clinical status, medications, symptom burden, functional decline, caregiver concerns, and safety needs; communicated changes and obtained provider orders as indicated.
- Collaborated with physicians and the interdisciplinary hospice team and documented skilled visits, clinical changes, medication effectiveness, education, and care-plan updates in Homecare Homebase and PointClickCare.
Staff Nurse, Cardiac Intermediate Unit - OhioHealth - Columbus, OH
(2025-09 - 2025-12)
- Provided nursing care for patients recovering from myocardial infarction, cardiac catheterization, and heart failure exacerbations; completed assessments, interpreted telemetry, and escalated clinical changes.
- Educated patients and families regarding medications, follow-up care, discharge instructions, and safe transitions; collaborated with physicians, case management, and support services and documented care in Epic.
Multi-Skilled Technician - Mount Carmel St. Ann's - Westerville, OH
(2024-01 - 2025-05)
- Supported nursing care through patient monitoring, vital signs, EKGs, bladder scans, glucose checks, admissions, transfers, discharges, and delegated patient-care tasks.
- Recognized and reported changes in patient condition and supported palliative and end-of-life patients with comfort-focused care.
Direct Support Specialist - Cardinal Health - Dublin, OH
(2022-05 - 2023-07)
- Handled approximately 40 inbound calls per day from hospitals and healthcare systems, researching and resolving medical-supply, order, and operational issues across multiple systems.
- Analyzed demand, supply-chain, and operational information to identify discrepancies, resolve problems, and communicate findings to customers, leadership, and business partners.
Capabilities Initiative Support Specialist - Alliance Data Credit Card Retail Services - Columbus, OH
(2014-02 - 2016-03)
- Analyzed business processes and workflows, identified gaps, supported business requirements, and developed test scenarios and test cases for system and process changes.
- Tracked defects, coordinated testing and production implementations, collaborated with QA and vendors, and provided post-implementation and end-user support in an Agile environment.
Business Unit Systems Analyst - Assurant Specialty Properties - Springfield, OH
(2012-03 - 2014-02)
- Analyzed business rules, operational needs, and process gaps; maintained procedures and identified solutions to improve business processes and system performance.
- Conducted testing, audits, troubleshooting, and implementation support while managing work within established service-level expectations.
Senior Business Analyst / Mortgage Officer - Chase Home Finance - Columbus, OH
(2010-03 - 2012-03)
- Served as liaison between IT and Investor Accounting, gathered and refined business requirements, coordinated system changes, and completed acceptance testing.
- Produced business analyses and reporting for senior management while supporting issue resolution, documentation, stakeholder communication, and customer-service needs.
Business Analyst II - Huntington National Bank - Columbus, OH
(2002-01 - 2010-03)
- Wrote high-level business requirements and user stories for system requests and changes, translated Default Management business needs to IT, and coordinated servicing-system changes.
- Maintained procedures, supported business-process reviews, recommended process improvements, and produced and reconciled investor reporting and business results for stakeholder presentations.
