Daija Greer

Highly organized and customer-focused professional with strong experience in administrative support, account management, and client services. Skilled in managing high-volume paperwork, maintaining accurate records, and ensuring compliance with state and company requirements. Known for providing excellent customer service, handling sensitive information with confidentiality, and solving problems quickly and professionally.

Brings a proven ability to multitask, support team operations, and build positive relationships with clients. Adaptable, detail-oriented, and committed to delivering smooth, efficient service in fast-paced environments.

Title Clerk/ Account Manager - ABS NATIONAL AUTO SERVICES - Knoxville, TN

(2023-01)

• Manage a portfolio of 20+ fleet accounts, ensuring timely vehicle registrations, title processing, and compliance across multiple jurisdictions
• Verify legal documents, identification, and financial records to ensure compliance with state requirements
• Serve as a key point of contact for clients, addressing questions, concerns, and service needs with professionalism
• Assist with onboarding new accounts and organizing required documentation
• Maintain confidentiality and ensure compliance with state guidelines and company policy

Receptionist - Lush Heir Salon - Knoxville, TN

(2022-03 - 2023-12)

• Greeting customers upon arrival
• Answering client questions via phone or walk-in services
• Processing payments and maintaining financial records
• Supplying refreshments as clients wait
• Maintaining calendars for appointments
• Maintaining a clean workspace
• Assisting salon staff with any requests

Roadside Assistance Agent - IGT Solutions - Knoxville, TN

(2022-02 - 2022-04)

• Provide roadside assistance to customers by locating disablement location, sending the proper help in need and never leaving customers stranded
• Record details of inquiries
• Confirming coverage
• Dispatching 911 emergency services for customers who feel unsafe
• Properly directed inbound/outbound calls in phone queues to maintain a good call flow
• Strong problem solving ability while showing empathy
• Have the ability to multi-task and navigate through multiple computer systems

Warehouse Worker - Randstad - Knoxville, TN

(2021-10 - 2022-01)

• Picker/Packer -picked and packed orders up to 50 lbs while maintaining a clean work space

Caregiver - Renaissance Terrace Assisted Living - Knoxville, TN

(2020-09 - 2021-10)

• Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
• Performed household tasks such as laundry, bed changes, trash removal, sweeping and mopping
• Kept patients mentally alert by entertaining, conversing and reading aloud to patients
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs
• Built strong relationships with clients to deliver emotional support and companionship
• Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
• Recognized and reported abnormalities and/or changes in patients' health status to case manager
• Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
• Provided safe mobility support to help patients move around personal and public spaces
• Maintained frequent supervision of residents unable to call for assistance

Hostess - Texas Roadhouse - Knoxville, TN

(2013-07 - 2020-03)

• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
• Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
• Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using POS system

Trainer - Texas Roadhouse - Knoxville, TN

(2013-07 - 2020-03)

• Mentored new hires, resulting in stronger staff development and increased productivity
• Recruited and trained several new members of guest service team
• Scheduled and taught in class and online courses to increase learning opportunities

Server - Texas Roadhouse - Knoxville, TN

(2013-07 - 2020-03)

• Greeted and maintained relationships with regular customers
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
• Prepared beverages and filled food orders for customers
• Increased sales by upselling meals, appetizers, and alcohol beverages to customers

Administrator - Texas Roadhouse - Knoxville, TN

(2013-07 - 2020-03)

• Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office
• Made decisions affecting daily operations such as overseeing purchasing and inventory management
• Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
• Computerized office activities, maintained customer communications and tracked records through delivery
• Oversaw budget and tracked expenses against plans
• Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies

High school diploma - Bearden High School Knoxville (2013-05)