Title Clerk/ Account Manager - ABS NATIONAL AUTO SERVICES - Knoxville, TN
(2023-01)
- Manage a portfolio of 20+ fleet accounts, ensuring timely vehicle registrations, title processing, and compliance across multiple jurisdictions
- Verify legal documents, identification, and financial records to ensure compliance with state requirements
- Serve as a key point of contact for clients, addressing questions, concerns, and service needs with professionalism
- Assist with onboarding new accounts and organizing required documentation
- Maintain confidentiality and ensure compliance with state guidelines and company policy
Receptionist - Lush Heir Salon - Knoxville, TN
(2022-03 - 2023-12)
- Greeting customers upon arrival
- Answering client questions via phone or walk-in services
- Processing payments and maintaining financial records
- Supplying refreshments as clients wait
- Maintaining calendars for appointments
- Maintaining a clean workspace
- Assisting salon staff with any requests
Roadside Assistance Agent - IGT Solutions - Knoxville, TN
(2022-02 - 2022-04)
- Provide roadside assistance to customers by locating disablement location, sending the proper help in need and never leaving customers stranded
- Record details of inquiries
- Confirming coverage
- Dispatching 911 emergency services for customers who feel unsafe
- Properly directed inbound/outbound calls in phone queues to maintain a good call flow
- Strong problem solving ability while showing empathy
- Have the ability to multi-task and navigate through multiple computer systems
Warehouse Worker - Randstad - Knoxville, TN
(2021-10 - 2022-01)
- Picker/Packer -picked and packed orders up to 50 lbs while maintaining a clean work space
Caregiver - Renaissance Terrace Assisted Living - Knoxville, TN
(2020-09 - 2021-10)
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Performed household tasks such as laundry, bed changes, trash removal, sweeping and mopping
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Built strong relationships with clients to deliver emotional support and companionship
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Provided safe mobility support to help patients move around personal and public spaces
- Maintained frequent supervision of residents unable to call for assistance
Hostess - Texas Roadhouse - Knoxville, TN
(2013-07 - 2020-03)
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using POS system
Trainer - Texas Roadhouse - Knoxville, TN
(2013-07 - 2020-03)
- Mentored new hires, resulting in stronger staff development and increased productivity
- Recruited and trained several new members of guest service team
- Scheduled and taught in class and online courses to increase learning opportunities
Server - Texas Roadhouse - Knoxville, TN
(2013-07 - 2020-03)
- Greeted and maintained relationships with regular customers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Prepared beverages and filled food orders for customers
- Increased sales by upselling meals, appetizers, and alcohol beverages to customers
Administrator - Texas Roadhouse - Knoxville, TN
(2013-07 - 2020-03)
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office
- Made decisions affecting daily operations such as overseeing purchasing and inventory management
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
- Computerized office activities, maintained customer communications and tracked records through delivery
- Oversaw budget and tracked expenses against plans
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
