QA ANALYST - Walmart - Tampa, FL
(2019-03)
- Ensured products met quality standards through thorough inspections and testing.
- Developed and implemented inspection activities to identify defects.
- Identified and resolved product issues in collaboration with teams.
- Coordinated efficient receipt of materials, ensuring space in the fulfillment center.
CNS - Shady Plams Retirment Home - TAMPA, Florida
(2014-08)
- Delivered personalized care, ensuring residents' safety, comfort, and well-being.
- Assisted residents with daily activities, including hygiene, grooming, and mobility support.
- Observed and documented changes in residents' health, promptly reporting concerns.
- Provided emotional support and companionship, fostering a nurturing environment.
VOLUNTEER SERVICE - mercy hospital - miami, florida
(2015-10 - 2016-05)
- Assisted hospital staff with patient care, administrative tasks, and maintaining a clean and organized environment.
- Supported laboratory operations by preparing materials, following safety protocols, and ensuring proper equipment handling.
- Provided compassionate assistance to elderly residents in a nursing home, enhancing their daily living experience.
- Collaborated with healthcare professionals to improve facility efficiency and deliver quality service to patients and staff.
COMPANION - Senior helper - tampa, florida
(2013-10 - 2014-05)
- Offered companionship and emotional support, fostering a warm and engaging environment.
- Assisted in planning and preparing nutritious meals tailored to individual dietary needs.
- Managed light housekeeping duties to maintain a clean and comfortable living space.
- Supported daily activities and errands, ensuring a smooth and stress-free routine.
SHIFT MANAGER - MCDONALD'S - tampa, florida
(2011-09 - 2013-10)
- Supervised and motivated staff to maintain high productivity, ensuring seamless daily operations.
- Resolved customer concerns efficiently, enhancing satisfaction and repeat business.
- Managed employee scheduling, optimized workflows, and streamlined processes for maximum efficiency.
- Trained and mentored team members, fostering skill development and improving overall team performance.
SALES REPRESENTATIVE - Proactive - tampa, florida
(2011-06 - 2011-09)
- Engaged with customers to introduce products and services, aligning solutions with their needs.
- Provided exceptional service, offering tailored recommendations to enhance satisfaction and retention.
- Conducted product demonstrations, showcasing features and benefits to drive sales.
- Maintained accurate records and processed transactions efficiently while ensuring account management.
SALES REPRESENTATIVE - incoco nail bar - tampa, florida
(2010-11 - 2011-07)
- Delivered engaging product presentations, demonstrating features and benefits to drive sales.
- Provided exceptional service, resolving inquiries and concerns efficiently to enhance the shopping experience.
- Managed cash handling, processed transactions accurately, and ensured proper deposits.
- Trained and mentored new team members, ensuring they gained expertise in all areas for optimal performance.
SHIRT LEADER - MCDONALD'S - TALLAHASSEE, florida
(2006-06 - 2006-09)
- Trained and mentored team members on customer service and order management.
- Utilized communication and problem-solving skills to resolve customer concerns and ensure satisfaction.
- Managed financial transactions, including money handling, deposits, and cash balancing.
- Demonstrated versatility by working across all areas and cross-training team members.
CREW MEMBER - pollo TROPICAL - MIAMI, florida
(2006-01 - 2006-06)
- Cultivated interpersonal skills by interacting with customers, ensuring a positive experience.
- Demonstrated patience and listening while addressing customer inquiries and needs.
- Took initiative in completing tasks, promoting teamwork, and ensuring accountability.
- Delivered service by processing orders, serving food, and maintaining an organized workspace.
VOLUNTEER SERVICE - big sister big brother/good life progrom - miami, fl
(2000-05 - 2002-01)
- Provided one-on-one tutoring in reading and math, offering personalized academic support to students.
- Organized and facilitated after-school activities focused on enhancing students' reading and math skills.
- Assisted students in identifying academic challenges and developed strategies to overcome them.
- Fostered problem-solving skills by guiding students through difficult concepts and providing ongoing encouragement.
