Consultant at Freelance (2025-09 – Present)
Expert consultant in Operational Excellence, Leadership and Digital Transformation.
- Consultant for HR processes including legal risk management and design of HR functions, systems, outputs, metrics, development, succession planning, culture, engagement and performance.
- Coach to 5 principal directors in leadership skills, management and digitization.
- Lead and designed workshop for 120 teachers, in operational excellence and customer service, with 100% NPS score and 4.9 satisfaction score.
- Mapped service center processes and workload, providing recommendations to reduce 40% of the workload through digital adoption and automation, such as: moving from paper to fully digital records, automation of administrative processes to reduce FTE and optimizing front-desk services.
- Proven record of top talent hiring and development, and virtually and in-person culture building.
CR Site Leader at World Vision Shared Services (2024-10 – 2025-08)
Leader of over 50 local staff and local HR contact, for a sustainable culture that value people and operates with excellence while ensuring compliance with the local law. Primary point of contact for lawyers and suppliers. Leader of HR and culture enabling events such as team buildings, training and development, social activities and any celebration to foster relationships.
Mentor and coach of all 9 local P2P, R2R, CRM and HR team leaders and managers. Responsible for monthly reporting of site performance and results.
- Deployment of team building 2025 with a great outcome in employee satisfaction.
- Decreased cultural localized concerns by driving a culture of open feedback and caring.
- Delivered coaching, mentoring and training to drive people growth in the site.
- Handled complex cases with lawyers and ensured the legal working conditions were taken care of.
- Audited contracts, performance management and legal documents for all employees.
Global Director Operational Excellence at World Vision Shared Services (2022-03 – 2025-08)
Lead the 12 OpEx team members in Costa Rica, Philippines and Ghana enabling 350 SS global staff; to drive strategy, operational excellence, data reporting and analytics, automation, innovation, continuous improvement and project coordination for global implementations. Supporting and enabling operations HR and Payroll services along with customer service teams.
- Strategic driver and consultant to leaders on best practices and management in Costa Rica, performance management, cultural change, process optimization and technology implementations (for example, the new internal finance transactions ERP).
- Lead facilitator and designer of events, workshops, training programs for onboarding, talent development, upskilling and leadership growth; as well as Kaizen events, Hackathons and CI workshops.
- Financial management, including budget, chargebacks, savings tracking and costs, including negotiating contracts with suppliers.
- Consultant, project coordinator and owner of restructuring/re-org strategic initiatives along with AI powered insights, yielding 30-40% costs reduction and increased adoption of emerging technologies.
- SME of all global R2R, P2P, CRM and HR SS processes to drive process change and innovation, designing their performance metrics, PowerBI reporting and coaching the decision-making processes.
Regional Manager Continuous Improvement at Mondelez International Business Center (2020-08 – 2022-02)
Lead the NALA CI & Automation team supporting the HR Business Services. Leader and facilitator of trainings and events focused on Talent Acquisition, Payroll, Workforce Management, Employee Relations, Compensation, Rewards and other HR services.
- Created and implemented a low-code/no-code automation team to support digital transformation, process quality and efficiency, gaining over $300k soft savings from digitization and automation projects.
- Designed the regional strategy in continuous improvement and digital path adoption for all Americas locations and processes.
- Redesigned processes with SOP, procedures and policies to support legal and audits.
- Lead the process improvement for Leaves Management directly impacting plant workers.
- Lead the process improvement in Talent Acquisition from 3-4 months hiring turnaround to 2 weeks.
Global Manager Business Intelligence and Automation at World Vision Shared Services (2017-03 – 2020-07)
Lead the global team and designed performance dashboards, analysis, reporting and provide executive decision-making support for leaders across the partnership, including Global HR.
- Designed PoC (Proof-of-Concept) for RPA (robotic process automation) vendors evaluations.
- Lead the deployment of the citizen development program for training and development of non-technical staff, promoting a culture of innovation.
- Lead the implementation and design of SharePoint forms, workflows and reporting to move away from paper to fully digital.
- Lead the implementation and culture adoption of PowerBI services, replacing the old Excel and PowerPoint presentations; reducing the time spent in reporting preparation from 3 weeks to 2 days.
- Lead the implementation of UiPath for RPA, negotiated contracts and governance, partnered with several IT groups including InfoSec and Risk. Designed development program for RPA change adoption.
Senior Organizational Coach at McKinsey & Co. (2015-08 – 2017-02)
Coached HR executives to improve performance and culture, facilitating workshops, actions plans and reviews.
