Dalaz Montoya

Customer-focused professional with experience in hospitality, sales, lead generation, team leadership, and construction. Skilled in building relationships with customers, managing daily operations, handling cash transactions, training employees, and working effectively in fast-paced environments. Strong communication skills with the ability to multitask, solve problems, and provide excellent service.

Experienced in both customer-facing roles and hands-on work requiring attention to detail, safety, and teamwork.

Lead Generator at Excello Garage Door Systems (2025-02 – Present)

• Developed a strong understanding of company products and services to provide personalized communication with potential customers.
• Generated leads by distributing flyers and promotional materials in high-traffic areas.
• Communicated with prospects to identify customer needs and create sales opportunities.
• Collaborated with the sales team to ensure qualified leads were successfully transitioned into customers.
• Built positive relationships with potential customers through professional and engaging interactions.

Bar Manager at Las Calaveras (2024 – Present)

• Provide high-quality customer service in a fast-paced bar environment while ensuring guest satisfaction.
• Manage daily bar operations, including drink preparation, customer service, and maintaining a clean workspace.
• Train and mentor new staff members to improve team performance and consistency.
• Maintain compliance with safety, sanitation, and food handling standards.
• Handle cash transactions and ensure accuracy during shifts.
• Prepare alcoholic and non-alcoholic beverages while following responsible service guidelines.

Bartender / Server at Player's Pub & Grill (2020 – 2023)

• Delivered exceptional customer service by taking orders, recommending menu items, and creating a positive dining experience.
• Managed cash handling, processed payments, and maintained an accurate register during opening and closing procedures.
• Provided food and beverage service while maintaining attention to customer needs.
• Built strong relationships with customers to encourage repeat business.
• Maintained a clean and organized work environment.

Concrete Worker (Family Owned – Seasonal) at Montoya's Concrete (2012 – 2019)

• Mixed, poured, and finished concrete for residential and commercial projects including foundations, sidewalks, driveways, and buildings.
• Measured and prepared materials according to project specifications and blueprints.
• Operated and maintained concrete equipment, tools, and safety gear.
• Followed safety standards while completing physically demanding construction projects.
• Worked as part of a team to complete projects efficiently and accurately.

Shift Lead at Eagle Fitness

• Supervised daily gym operations to ensure efficient service during assigned shifts.
• Processed memberships, renewals, and payments while accurately handling cash and credit transactions.
• Assisted members by resolving questions, concerns, and customer service issues.
• Monitored equipment for safety and functionality and reported maintenance concerns.
• Supported team members in maintaining a positive customer experience.

High School Diploma – Capital Senior High School (2015)