Dalia Lerma

I am a highly driven and focused professional who makes sure to complete my work efficiently. i am bilingual with strong leadership skills. from a business perspective, i value fairness, equality, and making sure tasks are handled properly. I enjoy working in fast-paced environments and adapt quickly to new systems.

Shift Lead - Chick-fil-A - Dallas, TX

(2023-10 - 2026-05)

• Oversaw daily operations to ensure efficient workflow and customer satisfaction.
• Trained and mentored team members on service standards and best practices.
• ensured stock availability during peak hours.
• Implemented quality control measures to maintain food safety standards.
• positioned team members where they were most needed and helped the business run smoothly.
• coached team members while providing feedback and support.
• Adapted to rapid changes while maintaining focus on key responsibilities.
• Achieved labor efficiency by consistently exceeding average labor goals by 10%-15%.

Client Service Coordinator - Banfield Pet Hospital - Raleigh

(2023-03 - 2023-05)

• Coordinated with guests to ensure a smooth and welcoming experience from arrival through follow-up.
• Contacted guests by phone to schedule and confirm future appointments.
• Followed up with guests to address their needs and ensure satisfaction.
• Provided friendly, professional customer service while maintaining a positive guest experience.

Order Fulfillment Associate - Walmart - Raleigh, NC

(2022-01 - 2022-07)

Prepared and fulfilled, customers, orders, accurately, and efficiently. Maintain organization and productivity in a fast paced environment. collaboratively with team members to meet daily performance goals.