Dalia Mendoza Castro

Compassionate and bilingual Dental Assisting student with a strong foundation in patient care, behavioral support, and customer service. Over two years of experience working directly with children and families in healthcare and community settings, providing compassionate support, maintaining accurate documentation, and collaborating with multidisciplinary teams. Recognized for professionalism, attention to detail, and creating a welcoming environment for diverse patients.

Fluent in English and Spanish.

Behavior Specialist - Center for Social Dynamics - Castro Valley, CA

(2025-08 - 2026-02)

• Built trusting relationships with children and families through compassionate, individualized care.
• Managed multiple appointments daily while meeting strict compliance and documentation deadlines.
• Maintained accurate and confidential case documentation using internal reporting systems.

Children's Services Coordinator - Hamilton Families - San Francisco, CA

(2024-12 - 2025-02)

• Served as the primary point of contact for families, responding promptly to inquiries in person and by phone with professionalism and empathy.
• Coordinated schedules, maintained organized records, and ensured accurate documentation.
• Assisted in guiding new staff and volunteers on service expectations and trauma-informed practices.

Children's Services Specialist - Hamilton Families - San Francisco, CA

(2023-08 - 2024-12)

• Provided trauma-informed support while maintaining professionalism and patient confidentiality.
• Assisted families by identifying needs and connecting them with appropriate resources.
• Provided bilingual support in English and Spanish, enhancing accessibility and communication for diverse families.

Dental Assisting Program - Dental Assisting - Diablo Valley College (2027-05)

Social and Behavioral Sciences - Social and Behavioral Sciences - Santa Rosa Junior College (2025-12)