Hospitality Professional with 20+ Years Experience
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I have worked in Hospitality for over 20 years, in a face to face capacity.
Languages: Fluent in English and French – Intermediate Level – Spanish. I have excellent customer service skills; I can work flexible hours. I am a problem solver and have experience handling cash, bookkeeping, as well as accounts payable and receivable skills.
Server - Walt Disney World - Orlando, FL
(2009-04)
My role includes greeting customers, taking orders, serving food and beverages to customers. I also process their payments and ensure that they are provided with excellent customer service.
Server - Outback Steakhouse/HSN - Orlando, FL
(2004-02 - 2006-06)
Table Service. Worked in a team environment to optimize productivity and deliver the best service.
Banquet Server On Call - Omni Championsgate - Davenport, FL
(2005-11 - 2017-02)
Banquet Table Service. Worked in a team environment to optimize productivity and deliver the best service.
Meet and Greet Agent - Ati Travel Agency - Orlando, FL
(2003-09 - 2010-06)
I was responsible for meeting and greeting French speaking clients at the airport or hotel. I answered any questions they had regarding their vacation package and ensure that they received VIP service.
Marketing Agent - Image Quest - Daytona, FL
(2004-06 - 2005-06)
Promoted United Airlines Mileage Plus Visa Card at Orlando International Airport trough Image Quest Marketing Program. Maintained inventory, prepared and send confidential information.
Airport Customer Service Agent/First Class International Lounge - British Airways - Orlando, FL
(2001-02 - 2004-04)
My responsibilities included checking in passengers, verifying their identity, selling upgrades and assisting them with any questions. Most passenger were VIP and First-Class passenger. I also assisted with immigration and customs duties.
Server - Outback Steakhouse - Orlando, FL
(1994-04 - 2000-01)
Table Service. Worked in a team environment to optimize productivity and deliver the best service.
Restaurant Management - Restaurant Management University (1990-07) Grenole, France
High School Diploma - CNED (1986-06) Paris, France
Accounting Diploma - Accounting - Lycee Descates (1985-06) Aix en Provence, France
Vocational School Certificate - Vocational School (1985-06)
