Labor Compliance Specialists-Lead - KYA Services LLC - Santa Ana, CA
(2023-10)
As a labor compliance specialists for a large general contractor, I am responsible for the following,
- Prevailing Wage Compliance for State and Federal, PLA/ CWA ensuring the correct rate, classification and fringes are selected and paid accurately.
- Certified payroll in LCPtracker, eComply, DIR, A-1-131, Miter.
- Audits and Record keeping. Maintained organized internal records and assisting with audit audits from the state DIR, local unions, and 3rd parties like, The Solis Group. Conducting internal audits for our lower tier subcontractors.
- Ensuring all labor compliance forms for state and federal according to code are submitted for the company and that the lower tier subcontractors fill these correctly.
- Labor Compliace, Prevailing Wage, Certified Payroll, DIR/LCPtracker, DAS, Apprentice requirements, in person and vitual training
- Attend PLA/CWA/ Pre Job meetings
Technical Support Representative - LCPtracker - Orange, CA
(2019-10)
- Became a Certified Payroll expert on Prevailing wage projects.
- Learned to Navigate the California DIR (Department of Industrial Relations).
- Gained knowledge on Construction Industry.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Provided technical assistance to customers through phone, email and chat support.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
- Identified potential areas for improvement in existing products or services.
- Monitored customer feedback to ensure high levels of satisfaction.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Recommended upgrades or additional features that could enhance user experience.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Provided training and guidance to junior staff members as needed.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Participated in special projects as assigned by management team.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Demonstrated advanced product knowledge to solve customer issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Used remote login tools to assist clients with technical and product questions.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Developed and maintained strong relations with customers to meet quality expectations.
- Stayed abreast of latest software developments to enhance job knowledge.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
International Researcher - Accurate Background - Irvine, CA
(2018-12 - 2019-03)
- Completed background checks on potential employees for major clients overseas
- Managed incoming emails, responding quickly and efficiently, in different language
- Contacted references cover the phone and in person to validate the information an applicant listed on his or her application or resume
- Maintained confidentially of candidate information.
Dental Billing and Tracer - Pacific Dental Services - Irvine, CA
(2016-08 - 2017-12)
- Managed multiple accounts for dental insurance claims and collect payments
- Billed insurance for dental services and attaching any necessary documentation
- Assisted with one on one training for new employees
- Assisted with the mailroom, opening checks and distributing mail as needed.
Personal Assistant - Flawless Distribution - Lake Forest, CA
(2013-02 - 2016-04)
Customer Service/ Sales Associate
(2008-12 - 2012-11)
- Provided service-oriented company, demonstrating a talent for communicating effectively
- Managed the store location; held keys to open and close location
- Tested, and bought under market value, and reselling Jewelry at full market value
- Assisted customers in new services that were added for car title loans and processing.
