Area Manager (L4), Operations at Amazon SSD — SNC2 Sub Same Day Fulfillment Center (2024-04 – Present)
Outbound — Back-Half Nights at Amazon SSD — SNC2 Sub Same Day Fulfillment Center (2026-08 – Present)
- Manages wave releases and work prioritization across the Outbound path — Pick, Pack, SLAM, and Ship Dock — sequencing volume against carrier cut schedules to keep the shift dispatch-ready.
- Executes CPT adherence against a <1% miss goal, coordinating fluid loading and trailer dispatch to protect on-time carrier departures.
- Drives Pick UPH toward 250+ and Pack UPH toward 300+ without degrading quality, flexing labor between paths based on bottleneck identification and wave timing.
- Coaches hourly Associates plus a Process Assistant and Problem Solver, using Apollo audits and Atlas defect tracking to hold Outbound DPMO within Southeast Region SSD goals.
Inbound at Amazon SSD — SNC2 Sub Same Day Fulfillment Center (2025-03 – 2026-08)
- Managed up to 15 Nike AR Stow Associates, 2 VNA Stowers, and 4 support Waterspiders at 15K+ nightly volume, scaling headcount to incoming work.
- Lifted shift TPH from 120+ to 135+ over a 4-week span, balancing throughput gains against quality across 8 DPMO categories.
- Held 7 of 8 quality metrics within Southeast Region SSD goals and led root-cause reduction on the shift's top defect priority via Atlas and Apollo.
- Cleared dwelling trailers and managed yard fluidity on high-volume nights to prevent upstream delays.
Dispatch at Amazon SSD — SNC2 Sub Same Day Fulfillment Center (2024-06 – 2025-03)
- Owned the customer-facing Dispatch operation — driving on-time last-mile flow through Induct, Pick to Buffer, Stow, and Stage to ensure packages reached their destinations within promise.
- Coordinated Flex driver dispatch and package hand-off for direct-to-customer delivery, managing Problem Solving and RTS (Return to Station) exceptions to keep the operation on schedule while completing L4 training.
- Delivered the highest Dispatch TPH of the year at 73.4 (+5% MoM, beating OP2 by 6%+ in September) and reached 77.5 TPH vs. competing shifts (+11 points, 17.4% growth), while developing the team beyond their department.
- Delivered #1 building-wide Dispatch quality — sustained a 26 BPS YTD miss rate (BHN shift average) with the fewest misses building-wide: 12,338 units (incl. a High-Impact November SEV) vs. 19,015 for the next-closest shift; excluding the SEV, just 4,625 misses vs. 6,159 for the nearest shift.
Account Associate — Client Development, Media & Entertainment at The NPD Group (2022-08 – 2023-01)
- Delivered day-to-day data insights and tactical support using market research data; managed weekly, monthly, quarterly, and annual client deliverables.
- Contributed to the Holiday Toys Project (top-seller forecast across major retailers) and was recognized for updating the historical data archive.
Supplemental Instructor at North Carolina A&T State University (2018-08 – 2022-05)
- Planned and led instruction, facilitated classroom discussion, and held office hours to advise and support students in higher-level math courses.
Cadet Squadron Commander at Air Force ROTC (2018-08 – 2022-02)
- Directed weekly training execution and coordinated goals across two flights of 10+ cadets; mentored Flight Commanders through their transition into leadership.
