Damaira Billups

Customer‑focused service professional with experience in fast‑paced, high‑volume environments including cafés, theaters, retail, and stadium events. Skilled in multitasking, clear communication, and creating positive guest experiences. Known for reliability, teamwork, and maintaining composure under pressure. Brings strong interpersonal skills, conflict resolution abilities, and a commitment to delivering friendly, efficient service.

Barista at Starbucks (2024-05 – 2024-08)

Delivered friendly, efficient service while preparing beverages with accuracy and consistency.

• Delivered friendly, efficient service while preparing beverages with accuracy and consistency.
• Maintained a clean, organized workstation and upheld quality standards during high‑volume rushes.
• Collaborated with coworkers to keep operations running smoothly and ensure a positive customer experience.

Crew Member at AMC Theatres (2023-02 – 2023-08)

Assisted guests with ticketing, concessions, and auditorium support to ensure a smooth, enjoyable visit.

• Assisted guests with ticketing, concessions, and auditorium support to ensure a smooth, enjoyable visit.
• Managed multiple guest needs at once while maintaining professionalism and clear communication.
• Upheld cleanliness and order throughout the theater to create a welcoming environment.

Sales Associate at Spirit Halloween (2022-08 – 2022-10)

Helped customers select products and provided personalized recommendations.

• Helped customers select products and provided personalized recommendations.
• Kept the sales floor organized and visually appealing to support a positive shopping experience.
• Contributed to store sales goals through active engagement and product knowledge.

Seasonal Staff at Oriole Park at Camden Yards (2022-03 – 2022-06)

Supported fan services and assisted with crowd communication during stadium events.

• Supported fan services and assisted with crowd communication during stadium events.
• Provided guidance to large groups to ensure safety and smooth event flow.
• Demonstrated adaptability and professionalism in a fast‑paced, high‑traffic environment.

Mentor at Connexions (2018-08 – 2018-08)

Guided new students through orientation activities and helped them adjust to a new environment.

• Guided new students through orientation activities and helped them adjust to a new environment.
• Encouraged participation, confidence, and a sense of belonging.

B.A. Candidate in Humanities – Washington College

International Baccalaureate Program in World Language – Baltimore City College (2023)