Damian Holznagel

Dynamic and outcome-driven professional with extensive experience in leading organizational growth, operational excellence, and process optimization across diverse sectors. Adept at driving enhancements in client onboarding and service delivery and ensuring high levels of client satisfaction. Instrumental in ensuring exceptional care and operational efficiency by developing, implementing, and monitoring of care delivery standards.

Known for achieving high NPS scores and meeting client expectation levels by building customer-centric environment. Well-versed in attaining sustainable business outcomes by directing teams, managing change, and fostering a culture of continuous improvement. Expert at managing multi-site, omnichannel operations and overseeing offshore teams to drive efficiency and seamless service delivery across diverse locations.

VP Operations at HealthPro Pediatrics (2025-05 – Present)

• Grew billable hours by 80% in 1.5 years while improving GM% 1700bps at a multi state multi disciplinary pediatric organization

Consultant at Bakery Health, Australia (2024-09 – Present)

• Consult on product selection and design as well as countries and channels in which to sell

Sr. Director of Client Operations at ACES Comprehensive Educational Services (2023-01 – 2025-01)

Manage daily operations of three large departments within an 87 site healthcare company, including scheduling, onboarding, and customer service to ensure seamless integration of new clients and maintain high service standards. Develop and implement strategic process improvements to enhance operational efficiency and departmental synergy. Analyze performance metrics to identify opportunities for improvement and drive change initiatives.

• Increased onboarding speed and handled 25% more volume (YoY) without expanding team size
• Accomplished significant rise in scheduled service hours and 25% associated revenue year-over-year

Director of Customer Service, Int'l Sales and Innovation at Swanson Health Products (2017-01 – 2022-01)

Spearheaded ideation, design, and implementation of innovative product offerings from concept to launch. Ensured optimal product assortment, strategic placement, competitive pricing, and effective promotions for a diverse catalog of 17K+ items. Identified emerging trends, technologies, and market opportunities to guide innovation efforts. Collaborated with cross-functional teams to evaluate and prioritize ideas for development.

• Increased 200% of international business revenue and 300% profits in two years
• Maintained CSAT score of 96% and NPS of 87 by fostering individual and team productivity and launched VoC
• Directed geographically dispersed teams domestically and internationally and successfully launched customer feedback initiatives to improve service quality

Regional Contact Center Manager, VP at Bank of the West (2014-01 – 2017-01)

Oversaw daily operations and strategic direction for on-site and remote contact center programs to enable seamless integration and attain high productivity. Created and implemented innovative strategies to bolster customer service delivery and operational efficiency. Liaised with cross-functional teams to align contact center objectives with organization's broader goals. Designed and executed training programs to uplift staff competencies and service quality.

• Elevated contact center performance by transforming site rankings from lowest to highest across all scored metrics
• Introduced remote work program to adapt to changing business needs and support a virtual team environment

Operations Manager at I.C. System (2005-01 – 2013-01)

Assessed operations to explore process optimization opportunities and ensure alignment with organizational goals and stakeholder interests. Leveraged analytics to drive decision-making, address operational changes, and augment revenue growth. Coordinated cross-functional efforts to facilitate smooth execution of initiatives and adherence to best practices in management.

• Elevated high profile portfolios driving increased market share
• Boosted portfolio performance through strategic team leadership and process improvement

Bachelor of Science in Biology and Chemistry – Minnesota State University, Moorhead