Manager KYC Compliance - USAA - San Antonio, TX
(2024-11)
- Acted as the team's key liaison with legal, compliance, credit, and operations, reporting on AML/KYC-related KPIs to segment/group management
- Managed special projects, including remediation, as directed by regulators and internal audit, ensuring compliance and timely completion
- Conducted monthly control audits and improved process mapping, enhancing audit efficiency
- Collaborated with Front Office, Due Diligence, and Global Financial Crimes Compliance teams to support key initiatives
- Demonstrated extensive knowledge of money laundering laws, including the Bank Secrecy Act (BSA), to guide team compliance
- Prepared suspicious activity reports (SARs), ensuring accurate and timely regulatory submissions
- Partnered with colleagues across CCB to plan and manage tactical and strategic projects and change initiatives
- Served as senior escalation point of contact for KYC and reporting issues for designated clients, improving issue resolution
- Managed a group of approximately 20 KYC Analysts accountable for conducting due diligence reviews of Business Banking and Consumer customers
- Worked with clients to collect documents, ensuring information was processed correctly and delivered on a timely basis
- Partnered with large teams of stakeholders on behalf of Global KYC management to evaluate and design solutions for key KYC change events
- Adhered to corporate standards and regulations, encouraging safe and efficient operations
- Presented operational metrics and data to company executives and directors for review, supporting informed decision-making
- Analyzed and reviewed quality trends and measures, reporting feedback to internal partners to drive improvements
- Acted as a subject matter resource on KYC/AML and account opening policies and procedures, enhancing team expertise
- Provided training and coaching support in KYC methodology to increase awareness throughout the KYC Team
BSA AML EDD Analyst IV - Broadway Bank - San Antonio, TX
(2023-09)
- Conducted thorough investigations on AML cases with accuracy, achieving timely completion within assigned deadlines
- Managed multiple duties independently within the department, ensuring operational efficiency
- Escalated cases when appropriate by attaching evidence and documenting investigation efforts, improving case resolution accuracy
- Managed case loads including high-risk alerts, AML, and fraud, consistently completing assigned work monthly
- Maintained working knowledge of BSA principles such as CTRs, CTR Exemption, SARs, 314(a), EDD, MIL, OFAC, and related topics to ensure compliance
- Maintained current knowledge of federal and state laws pertaining to BSA/AML and Fraud, supporting regulatory adherence
Vice President KYC Operations Manager - Citibank - San Antonio, TX
(2017-10 - 2023-05)
- Acted as the team's key liaison with legal, compliance, credit, and operations, reporting on AML/KYC-related KPIs to segment/group management
- Managed special projects, including remediation, as directed by regulators and internal audit, ensuring compliance and timely completion
- Conducted monthly control audits and improved process mapping, enhancing audit efficiency
- Collaborated with Front Office, Due Diligence, and Global Financial Crimes Compliance teams to support key initiatives
- Demonstrated extensive knowledge of money laundering laws, including the Bank Secrecy Act (BSA), to guide team compliance
- Prepared suspicious activity reports (SARs), ensuring accurate and timely regulatory submissions
- Partnered with colleagues across CCB to plan and manage tactical and strategic projects and change initiatives
- Served as senior escalation point of contact for KYC and reporting issues for designated clients, improving issue resolution
- Managed a group of approximately 20 KYC Analysts accountable for conducting due diligence reviews of Business Banking and Consumer customers
- Worked with clients to collect documents, ensuring information was processed correctly and delivered on a timely basis
- Partnered with large teams of stakeholders on behalf of Global KYC management to evaluate and design solutions for key KYC change events
- Adhered to corporate standards and regulations, encouraging safe and efficient operations
- Presented operational metrics and data to company executives and directors for review, supporting informed decision-making
- Analyzed and reviewed quality trends and measures, reporting feedback to internal partners to drive improvements
- Acted as a subject matter resource on KYC/AML and account opening policies and procedures, enhancing team expertise
- Provided training and coaching support in KYC methodology to increase awareness throughout the KYC Team
KYC Quality Assurance Analyst - JPMorgan Chase Bank - San Antonio, TX
(2015-11 - 2017-10)
- Supplied quality control data necessary for regulatory submissions, supporting compliance efforts
- Identified quality problems and recommended solutions, improving process effectiveness
- Evaluated analytical methods and procedures to determine improvements, enhancing quality assurance
- Completed quality reviews for consumer retail accounts, ensuring adherence to standards
- Provided coaching and feedback to analysts, increasing team performance
- Collaborated with cross-functional teams to ensure product quality and compliance with regulatory standards
- Trained new and existing team members on quality assurance best practices, strengthening team capability
Team Leader Digital Fraud - JPMorgan Chase Bank - San Antonio, TX
(2013-08 - 2015-11)
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
- Delegated tasks to team members according to project requirements and employee strengths
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Prepared reports to summarize operational results and financial performance
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Analyzed corporate intelligence data to identify trends and patterns
- Administered and created training and awareness presentations or materials
- Recommended improvements in security systems or procedures
- Conducted performance reviews to measure employee growth and skills
- Developed and utilized team building exercises to promote workplace synergy and productivity
- Recommended employees for promotions and notified individuals of career progression opportunities
Risk Analyst IV - JPMorgan Chase Bank - San Antonio, TX
(2013-04 - 2013-08)
- Managed department resources daily and reported to senior leadership
- Investigated data trends to identify risk mitigation strategies
- Collaborate with risk-op partners on improving processes
- Reviewed high dollar wires for approval
- Managed escalated issues
- Reviewed alerts for fraud trends in PEGA, LAD and wire templates
- Provide feedback and coaching to analyst
- Interim Manager for team of 12 analyst
Risk Analyst IV - JPMorgan Chase - San Antonio, TX
(2011-10 - 2013-04)
- Reviewed incoming and outgoing wire transactions for Fraud Trends
- Reviewed high dollar wires for approval
- Worked in a high production environment
- Reviewed alerts for fraud trends in PEGA, LAD and wire templates
- Investigated data trends to identify risk mitigation strategies
Consumer Escalations Specialist - JPMorgan Chase - San Antonio, TX
(2010-10 - 2011-10)
- Resolved escalated issues from consumer clients
- Remained calm and composed to deescalate aggressive customer situations
- Kept records of client interactions and account activity for future reference
- Promoted uniformity and consistency in communications
- Followed up promptly on all unresolved cases from previous shifts
Consumer Lending Analyst - JPMorgan Chase - San Antonio, TX
(2008-07 - 2010-10)
- Reviewed consumer Home Equity Lines of Credit for new and existing clients
- Maintained and reviewed account records, updating and recategorizing them according to status changes
- Handled customer complaints and took appropriate action to resolve them
