Damilare M. Ganiyu

Technical Project Manager with 10 years of experience in telecommunications, including 5 years leading customer-facing infrastructure deployments and 5 years in technical support and leadership. Progressed from frontline technical roles into project delivery, integrating hands-on knowledge of service activation and issue resolution into end-to-end execution. Expert at orchestrating cross-functional kickoff calls and aligning network engineering, OSP construction, and sales engineering to drive projects from design through Test & Turn-Up (TATU) and operational handoff.

Applies an agile leadership style to own the delivery of 50+ annual telecom implementations while maintaining a 98% on-time deployment rate. Maintains momentum across simultaneous, high-stakes deployments by proactively identifying risks and resolving technical gaps before they impact the schedule. Combines deep technical expertise with a commitment to customer experience, ensuring seamless multi-site deployments, accurate billing readiness, and sustainable operations.

Project Manager - Enterprise Telecom & Network Deployment - Texas Parks and Wildlife Department - Austin, TX

(2022-09)

Delivered statewide telecom and network infrastructure deployments across 20+ park locations, including fiber-based WAN connectivity (last-mile circuits), point-to-point wireless links, Wi-Fi network deployments, and secure site-to-site connectivity (VPN), supporting reliable operations in remote environments

• Managed 20–25 concurrent projects using Smartsheet and Jira, tracking schedules, dependencies, and milestones to maintain consistent on-time delivery
• Led cross-functional kickoff calls and coordinated execution across network engineering, OSP vendors, field technicians, and park stakeholders, ensuring alignment from design through deployment
• Resolved deployment challenges, including vendor delays, site readiness gaps, and coordination breakdowns, minimizing schedule impacts and maintaining project momentum
• Managed 5–8 external vendors simultaneously, tracking performance, deliverables, and adherence to SOW requirements across construction and deployment phases
• Improved vendor accountability and scheduling efficiency by implementing structured milestone tracking, reducing deployment delays by 15%
• Identified and mitigated risks related to site access, infrastructure readiness, and vendor coordination, preventing delays and supporting successful deployments
• Supported Test & Turn-Up (TATU) and service activation readiness, ensuring installations met technical standards and reducing post-deployment issues
• Conducted telecom billing audits and invoice validation using Excel and reporting tools, improving cost accuracy and reducing discrepancies across multiple vendors
• Tracked financial elements of projects by monitoring vendor deliverables and billing alignment to scope, supporting budget adherence across active deployments
• Developed and maintained project documentation in SharePoint, improving visibility, consistency, and cross-team coordination

Technical Implementation Project Manager I - Astound Broadband | Grande Communications - San Marcos, TX

(2020-12 - 2022-09)

Managed end-to-end deployment of telecom services, including circuit-based solutions (Dedicated Internet Access (DIA), Ethernet E-Line/E-LAN) and non-circuit-based services (GPON fiber), along with voice solutions such as SIP, PRI, Hosted Voice, and POTS, supporting delivery from kickoff through service activation and operational handoff

• Delivered 50+ implementations annually with a 98% on-time deployment rate, coordinating across multiple concurrent projects
• Led cross-functional coordination across network engineering, provisioning, field technicians, and operations, ensuring alignment through installation, configuration, and go-live
• Scheduled and tracked project activities using Smartsheet, Jira, and internal systems, maintaining visibility into milestones, dependencies, and risks
• Supported Test & Turn-Up (TATU) and validated service readiness, reducing post-deployment issues and improving activation success rates
• Resolved deployment challenges, including scheduling conflicts, incomplete order details, and communication gaps, minimizing delays and maintaining timelines
• Facilitated customer onboarding and service deployment, ensuring smooth transition to support teams and improving customer experience
• Monitored project risks related to resource availability and delivery timelines, supporting escalation resolution to keep projects on track
• Contributed to process improvements and workflow standardization, enhancing coordination and overall delivery efficiency

Customer Care Lead - Astound Broadband | Grande Communications - San Marcos, TX

(2016-05 - 2020-11)

• Supervised a team of 17 customer support specialists, managing technical and billing inquiries while maintaining high service performance
• Oversaw daily operations and ensured compliance with service-level agreements (SLAs), supporting consistent response and resolution times
• Resolved high-priority escalations, including service outages, billing discrepancies, and complex technical issues, improving customer experience
• Partnered with engineering and operations to identify root causes and implement long-term solutions, reducing repeat issues
• Led billing audits, payment investigations, and account reconciliations, improving accuracy and minimizing customer disputes
• Improved team performance and customer satisfaction through coaching, training, and process improvements, increasing overall team efficiency

Technical Support Specialist (Tier I & II) - Astound Broadband | Grande Communications - San Marcos, TX

(2013-11 - 2016-05)

Provided technical support for internet, cable, and VoIP services, resolving connectivity issues and escalations while maintaining strong customer satisfaction and first-call resolution through effective troubleshooting, documentation, and collaboration with engineering teams

Bachelor of Business Administration - Computer Information Systems - Texas State University