Damon Robinson

Dedicated leader, customer service expert, coach, and mentor professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining/building professional long-lasting relationships to increase profitability and drive results. Bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills.

Enhances client experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Solid leader and team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.

STUDENT ADVOCATE - Fort Wayne Community Schools/Lakeside - Fort Wayne, IN

(2024-05)

• Providing individualized support and guidance to students experiencing academic difficulties, personal challenges, or behavioral issues.
• Working closely with teachers, counselors, and other school staff to develop and implement support plans for students
• Identifying and addressing problems that may be hindering a student's learning or well-being.
• Maintaining open communication with students, families, and school staff to keep everyone informed and involved.
• Assisting students in resolving conflicts, either within the school or outside of it.

Development Specialist - Bae Systems Inc. - Fort Wayne, IN

(2023-09)

• Contributed to long-term sustainability by maintaining up-to-date knowledge of best practices in nonprofit fundraising strategies and trends.
• Forged partnerships with local businesses, schools, and community organizations that provide additional resources or support necessary to expand our reach further than ever before.
• Developed job-specific competencies and performance standards.
• Executed individual business plans to exceed revenue goals and quotas related to growth and new income sources.
• Established and maintained quality control standards.
• Developed short-term and long-term sales objectives and strategic plans to meet market needs.

Optician Technician - Longe Optical - Fort Wayne, IN

(2019-01 - 2022-12)

• Implemented an effective appointment scheduling system to minimize wait times and enhance patient experience identified issues during the preliminary exam and addressed concerns with the physician.
• Gathered patient histories, took measurements, and completed diagnostic tests as part of detailed ophthalmic evaluations.
• Educated patients on proper eyewear maintenance and care, reducing returns and enhancing overall satisfaction.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Maintained up-to-date knowledge of industry trends, ensuring patients received the most advanced lens technologies available.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.

Product Specialist - Ashley Furniture Store - Fort Wayne, IN

(2015-01 - 2017-01)

• Researched and identified solutions to technical problems.
• Helped streamline repair processes and update procedures for support action consistency.
• Diagnosed and troubleshot hardware, software and network issues.
• Leveraged data-driven insights to inform continuous improvement of existing products and features.
• Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Developed innovative product strategies for increased sales and customer satisfaction.
• Boosted customer retention by providing exceptional product support and addressing user concerns.
• Established strong relationships with key industry influencers to promote products through various channels.

Manager - Tire Barn - Fort Wayne, IN

(2010-02 - 2013-02)

• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Defined clear targets and objectives and communicated to other team members.
• Accomplished multiple tasks within established timeframes.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Developed and implemented business strategies to achieve business goals and stay competitive.

Specialist - Best Buy

Driver - Now Courier

Sales/Customer Services - Dave Baker Agency

Associate of Science - IPFW (1999-02)

High School Diploma - South Side High School (1997-06)