Teller - PNC Bank - Green Brook, New Jersey
(2024-09)
- Resolved customer inquiries and complaints efficiently and professionally.
- Identified customer needs and recommended banking products (loans, credit cards, etc.).
- Recognized as one of the top-performing tellers in the state of New Jersey for customer satisfaction and sales performance.
- Consistently maintained a customer satisfaction rate exceeding 90%.
Floor Manager - Sugarfish by Sushi Nozawa - New York, NY
(2023-12 - 2024-02)
- Managed the front-end operations of a high-end restaurant, ensuring the delivery of high-quality food to customers and maintaining exceptional standards of service.
- Successfully coordinated the delivery of over 500 meals daily, ensuring efficiency and accuracy in service.
- Provided detailed descriptions of each piece of sushi served to customers, including explanations of the rice, seasoning, and other components on the plate.
- Acted as a primary point of contact for customers, delivering exceptional service and addressing any questions or concerns they may have had.
Sales Representative - Codis Network Group - Somerset, NJ
(2019-05 - 2020-03)
- Sold Verizon Cellular Services in various large chain stores by cold calling over 100 customers a day, resulting in an increase of 42% over goal.
- Provided exquisite customer service and retention which was recognized as the office leader.
Host, Server - Stage House Tavern - Somerset, NJ
(2020-05 - 2024-12)
- Responsible for customer reconciliation of sales on a daily basis
- Managed operations and assisted front end staff with reservations and customer take out.
- Assisted in training the newly hired team members.
- Helped streamline and document the online order process for front end staff.
