Global Operations & Leadership Professional
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Accomplished operations and leadership professional with 20+ years of experience across aviation, healthcare, hospitality, and international education. Proven success leading teams, driving operational excellence, developing talent, ensuring regulatory compliance, and delivering exceptional customer experiences in fast-paced multicultural environments. Holds an MBA, Master of Science in Psychology, and Bachelor of Science in Biochemistry. International experience spanning more than 90 countries.
International Purser / Flight Attendant at Delta Air Lines (2016-01 – Present)
Lead cabin operations and supervise flight attendant teams on domestic and international routes. Ensure FAA compliance, manage service recovery, conduct crew briefings, resolve operational challenges, and mentor future leaders while operating across North America, South America, Europe, Africa, Asia, and the Caribbean.
Education Director at USA Visions (2012-01 – 2014-12)
Co-led educational operations serving approximately 6,000 students across 12 schools in China. Recruited, trained, supervised, and developed international teaching staff while supporting budgets, curriculum implementation, and organizational growth.
English Language Instructor at Disney English (2015-01 – 2015-12)
Delivered Disney-branded educational programming using immersive language-learning methodologies while maintaining world-class service standards.
MIT / Assistant Manager at Four Seasons Hotels & Resorts (2010-01 – 2012-12)
Selected for the prestigious Management in Training Program. Supported luxury hospitality operations within a Forbes Five-Star and AAA Five-Diamond environment.
Regional Manager, On-Site Medical Division at Concentra (2005-01 – 2010-12)
Managed occupational health operations across 20+ corporate client locations. Directed multidisciplinary healthcare teams while overseeing compliance, staffing, client relations, and operational performance.
Regional Catering Manager at On The Border (2003-01 – 2005-12)
Managed catering operations across 20+ restaurant locations throughout the Southeast while coordinating logistics, staffing, and customer relations.
Master of Business Administration in MBA – University of Phoenix
Master of Science in Psychology – University of Phoenix
Bachelor of Science in Biochemistry – University of Georgia
