IT Systems Specialist - Infradapt - Wexford, PA
(2025-06 - 2026-06)
Served as the primary technical lead for hardware maintenance, software troubleshooting, and vendor collaboration to manage asset procurement and licensing.
- Administered Google Workspace (G Suite) to manage, provision, and secure student and staff accounts.
- Performed advanced hardware lifecycle maintenance, executing component-level diagnostics, repairs, and upgrades (RAM, HDDs, motherboards, and screens) for a large fleet of Chromebooks.
- Configured and maintained on-premise network file shares, ensuring secure, role-based data access for teachers and departments.
- Managed user lifecycles within Active Directory, handling provisioning for new hires and executing immediate access revocation for terminated employees.
- Deployed and managed enterprise printing systems for faculty and students, ensuring high availability and ongoing maintenance.
- Provided tier-2/3 technical support for critical third-party software and LMS platforms, including Infinite Campus, Plato, Schoology, and Zoom.
- Optimized asset tracking utilizing Asset Tiger to maintain a precise inventory of all electronic supplies and hardware.
- Partnered with external vendors to negotiate and obtain quarterly quotes for software licensing and hardware procurement.
Remote Response Center Engineer - Endsight - Pittsburgh, PA
(2023-07 - 2024-08)
Managed the remote resolution of critical server, network, and software emergencies across multiple client environments. Used RMM tools to proactively monitor infrastructure and prevent business disruption.
- Administered Google Workspace (G Suite) to manage, provision, and secure student and staff accounts.
- Provided foundational SharePoint administration, configuring site permissions, managing document libraries, and troubleshooting access issues for client teams.
- Provisioned and configured user mailboxes within Exchange Server, ensuring proper mail routing, aliases, and security settings during onboarding.
- Configured and managed shared folders on legacy on-premises file servers, implementing NTFS and share permissions to align with departmental access requirements.
- Managed the full user lifecycle within Active Directory, handling secure account creation for new hires and executing strict access revocation protocols for employee offboarding.
- Diagnosed and resolved remote printing issues, including network printer configuration, print server troubleshooting, and driver deployment across client networks.
- Delivered remote technical support and troubleshooting for a wide array of third-party software applications, quickly resolving compatibility and configuration errors to minimize client downtime.
Remote Desktop Support Technician - Ethos - Pittsburgh, PA
(2021-11 - 2023-07)
Managed hardware lifecycles and physical network infrastructure for a site of 450 users, while simultaneously administering Azure AD, Microsoft 365, and Exchange Server. Focused on seamless user onboarding, secure access provisioning, and reliable endpoint deployment.
- Imaging Provisioned and deployed workplace hardware, imaging and configuring corporate PCs and document scanners with required drivers and enterprise software.
- Administered Microsoft 365 and Azure Active Directory (Azure AD) to manage user identity, cloud licenses, and group memberships.
- Provisioned new user mailboxes within Exchange Server, ensuring accurate mail routing, security configurations, and proper distribution group assignments.
- Configured network file shares and shared folders, establishing secure, department-specific access permissions.
- Maintained physical network infrastructure, including fabricating custom Cat5 cabling and deploying wireless access points (WAPs) to support new office configurations.
- Managed hardware assets and inventory for a site of over 450 users, tracking device lifecycles and deployment readiness.
- Provided comprehensive print management support, handling network printer setups, driver installations, and remote troubleshooting.
Desktop Support Technician - CHC Solutions - Pittsburgh, PA
(2021-01 - 2021-11)
Provided hybrid tier-1/2 technical support and hardware deployments for over 400 end-users to ensure business continuity. Managed critical user provisioning workflows, including account creation, file permissions, and mobile device configurations.
- Delivered comprehensive hybrid technical support both on-site and remotely, ensuring seamless business continuity and minimal downtime for over 400 end-users.
- Executed volume endpoint deployments, imaging, configuring, and installing corporate PCs and peripheral hardware such as document scanners.
- Managed user provisioning workflows, creating new employee accounts, setting up corporate mailboxes, and configuring secure file share access permissions.
- Supported mobile device provisioning, configuring corporate email, security protocols, and applications on iOS and Android devices for remote workers.
- Provided tier-1/2 hardware and software troubleshooting, quickly resolving OS issues, application errors, and general technical tickets.
- Maintained site print infrastructure, diagnosing and resolving network printer connectivity, hardware malfunctions, and driver installation issues.
Desktop Support Technician - USA Computer Corp - Pittsburgh, PA
(2019-07 - 2021-01)
Provided on-site technical support and hardware deployments for over 300 end-users to ensure business continuity. Managed critical user provisioning workflows, including account creation, file permissions, and mobile device configurations.
- Provided remote field technical support for Chevron Corp's shale gas drilling operations across multiple remote locations.
- Maintained critical internet and LTE connectivity in field trailers to ensure uninterrupted transmission of real-time oil well data.
- Deployed and configured trailer infrastructure, including corporate PCs, Cisco IP phones, and wireless access points.
- Managed mobile tower equipment, troubleshooting and maintaining localized Cisco network switches at each site.
- Executed site decommissionings and relocations, safely removing and tracking IT assets during well site transitions.
- Delivered on-site deskside support at the Chevron AMBU headquarters in Moon Township, PA, as required.
IT Support Technician - PantherRareX Pharmacy - Pittsburgh, PA
(2018-03 - 2019-07)
Provided on-site technical support and hardware deployments for over 300 end-users to ensure business continuity. Managed critical user provisioning workflows, including account creation, file permissions, and mobile device configurations.
- Delivered comprehensive hybrid technical support both on-site and remotely, ensuring seamless business continuity and minimal downtime for over 400 end-users.
- Executed volume endpoint deployments, imaging, configuring, and installing corporate PCs and peripheral hardware such as document scanners.
- Managed user provisioning workflows, creating new employee accounts, setting up corporate mailboxes, and configuring secure file share access permissions.
- Supported mobile device provisioning, configuring corporate email, security protocols, and applications on iOS and Android devices for remote workers.
- Provided tier-1/2 hardware and software troubleshooting, quickly resolving OS issues, application errors, and general technical tickets.
- Maintained site print infrastructure, diagnosing and resolving network printer connectivity, hardware malfunctions, and driver installation issues.
