Dana Aker

Detail-oriented professional with over 4 years of experience in client intake, documentation, and conflict resolution, seeking to expand into a legal assistant, receptionist, administrative, or related role.

Criminal

Justice associate's degree with coursework in Legal Research & Writing as well as Ethics. Proven ability to maintain confidentiality, manage competing deadlines, and document client matters with precision. Currently pursuing a Bachelor's in Legal Studies at Rowan University.

Express Service Advisor - Glanzmann Subaru - Hatboro, PA

(2024-08)

• Conduct client intake by documenting concerns, needs, and requests – analogous to drafting client memos or case summaries
• Prepare written documentation to facilitate communication between parties, demonstrating attention to detail and accuracy
• Manage multiple clients and competing deadlines simultaneously, prioritizing urgent matters
• Collaborate across departments to ensure timely resolution of client matters
• Identify client needs and recommend solutions
• Trained new personnel on company policies, operational procedures, and service standards – demonstrating process-oriented thinking and leadership

Kitchen Manager - Chipotle - Bensalem, PA

(2023-05 - 2024-08)

• Maintained strict compliance with health department regulations and safety guidelines
• Conducted regular quality checks on inventory and documentation, ensuring accuracy and accountability
• Mentored and trained new team members on policies and procedures, fostering a culture of precision and professionalism
• Managed inventory, deliveries, and vendor relations, showcasing ability to track resources, manage budgets
• Collaborated with management to develop strategies for increasing profitability, highlighting analytical thinking and strategic planning

Hostess - Kpot - Philadelphia, PA

(2021-03 - 2023-05)

• Served as the first point of contact for customers, warmly greeted visitors and created positive first impressions
• Managed reservation system, organized seating based on preferences, and maintained accurate logs
• Answered inquiries via phone, providing accurate information and managing client expectations
• Trained over multiple new employees on customer service standards and operational procedures
• Handled confidential payment information and processed transactions with accuracy and discretion

Bachelor's Degree - Legal Studies - Rowan University (2026-09 - 2028-05)

Associate of Arts - Criminal Justice - Bucks County Community College (2026-05)