Office Manager - Campbellsville Dental Care - Campbellsville, KY
(2019-08)
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Office Manager - Family Wellcare Clinic - Springfield, KY
(2017-07 - 2019-08)
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Built relationships with physicians to create steady referral pipeline.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Office Manager - Dr Bill Duley - Lebanon, KY
(2006-09 - 2017-03)
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Supervised and led team of dental hygienists and support staff of 8.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
