Dana Quiroga
Motivated high school student with strong customer service and leadership experience
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About
Motivated high school student with a 3.7 GPA and active involvement in FCA, HOSA, and National Honor Society. Bilingual in English and Spanish, with strong communication skills and a focus on teamwork. Experienced in customer service, time management, and problem-solving.
Experience
Member Service Representative - National Honor Society - Alamo, TX
(2025-09)
- Resolved member issues promptly to enhance satisfaction levels.
- Participated in volunteer and community service initiatives to strengthen community ties.
- Teamed up with peers to complete community service initiatives
- Exhibited responsibility and leadership through active involvement in academic and extracurricular commitments.
Member Service Representative - HOSA- Future Health Professionals - Edinburg, TX
(2024-09)
- Resolved member issues promptly to enhance satisfaction levels.
- Greeted customers in a friendly and professional manner.
- Provided training to new staff on member service protocols.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Answered member questions about products and services.
- Presented and explained services and products to meet member needs.
- Provided guidance to members on how best to use products or services offered by the organization.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Coordinated events and activities to promote community engagement.
- Participated in healthcare-focused leadership and academic activities
Photographer Volunteer - Comunidad Cristiana Emanuel - Edinburg, Texas
(2024-09)
- Captured impactful photos during church events and special activities to document community engagement
- Collaborated with team members to develop creative concepts for photo shoots.
- Assisted in setting up lighting and equipment for various photography projects.
- Maintained photography equipment, ensuring readiness for all events and activities.
- Demonstrated creativity, organization, and attention to detail
- Assisted in creating engaging content for community outreach, fostering stronger connections through photography
- Engaged community members to encourage participation in photo opportunities, enhancing event visibility
- Organized photo archives for easy access and retrieval by staff members.
- Provided guidance to novice photographers regarding camera settings and composition.
Member Service Representative - Fellowship Christian Athletes - Alamo, Texas
(2023-09)
- Resolved member issues promptly to enhance satisfaction levels.
- Assisted members with inquiries about programs and services.
- Processed membership applications and renewals efficiently.
- Maintained accurate records of member interactions and feedback.
- Provided training to new staff on member service protocols.
- Assisted in creating a welcoming and positive environment
- Collaborated with peers during team-building and volunteer activities
- Demonstrated communication and leadership skills through group participation
Education
High School - Vanguard Mozart Secondary
