Danelle N

Dynamic insurance professional bringing over 19 years in the field of insurance with an emphasis on workers' compensation claims. I also have additional experience in handling auto damage and bodily injury.

Senior Customer Claims Representative - Germantown Mutual Insurance Company - Germantown, WI

(2019-04)

• Workers compensation Claims Specialist
• Trained and developed staff to manage workers compensation claims for state of WI.
• Adjusted and resolved auto claims, including bodily injury and uninsured/underinsured claims for insureds and claimants.
• Collaborated with legal to defend files, ensuring accurate payment by GMIC.
• Assisted in training and developing additional staff to handle workers compensation claims for the state of WI.

Workers Compensation Claims Representative - Integrity Insurance - Appleton, WI

(2007-03 - 2019-03)

• Interview employers, claimants and medical specialists to determine pertinent claim information.
• Negotiated final settlements to ensure fair compensation for claimants.
• Investigated potentially fraudulent claims, emphasizing thoroughness and quality in assessment.
• Managed claims in medical-only and lost-time capacities to effectively address varying claimant needs.
• Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control.

WCLA/ACLA | Insurance - American Educational Institute (2026)

Skills for a High-Performance Workforce - FVTC (2013-01)

Business Administration - Northeast Wisconsin Technical College

Medical Terminology - Northeast Wisconsin Technical College (2009-06)