Community Health Worker at Community Care Partners BHCP/ Vinfen (2023-11 – Present)
- Coordinated patient care administration, including scheduling, organizing, and managing healthcare maintenance and treatment.
- Ensuring effective treatment plans and developing a care plan to address a patient's specific needs.
- Connecting patients with relevant care professionals, and facilitating communication between patients, their families, the medical and administrative staff, social service organizations, and healthcare providers.
- Educated patients about their conditions and ensured understanding of proper medication dosages.
- Monitoring and evaluating patient care delivery, and monitoring progress.
- Supported patient case management while overseeing human resources and public relations initiatives.
Patient Access Representative at Lowell General Hospital (Tufts Medicine) (2022-07 – 2023-10)
- Processed patient information and maintained accurate records while communicating critical updates to staff and addressing patient inquiries.
- Performed administrative tasks, including collecting insurance details and copayments to ensure smooth patient transactions.
- Assisted visitors by providing directions and essential information to facilitate a positive experience upon arrival.
Pharmacy Tech at Century Pharmacy (2021-11 – 2022-03)
- Prepared and filled compound prescriptions, interacted with customers to address inquiries, organized tasks, and assisted with insurance processes.
- Assisted pharmacists in preparing and dispensing medications, contributing to patient safety and adherence.
- Processed prescriptions accurately using pharmacy management software.
- Delivered medications to patients and facilities, ensuring timely access to necessary treatments.
- Managed inventory levels and restocked medication shelves efficiently.
Behavioral Tech at Learn It Systems LLC (BCI) (2021-02 – 2022-01)
- Implemented individualized treatment plans for clients with behavioral challenges.
- Utilized evidence-based techniques to promote skill development and social interactions.
- Taught language development, positive skills, and social behavior to learners, addressing social challenges and behavior disorders.
- Collaborated with multidisciplinary teams to evaluate client progress and identify needs.
- Collected program data and supported parent training, behavior analysts, and ABA interns with client skill materials.
Pharmacy Tech at Greater Lawrence Family Health Center (2017-06 – 2021-02)
- Dispensed medications accurately following prescription guidelines and regulations.
- Prepared and filled prescriptions accurately to support patient health.
- Delivered medications to patients and healthcare facilities, facilitating timely access to necessary treatments.
- Assisted pharmacists in managing inventory and restocking medication supplies.
- Provided exceptional customer service by answering inquiries and resolving issues.
CASHIER/SALE ASSOCIATE at FINISH LINE (2015-10 – 2017-07)
- Processed customer transactions accurately at the cash register.
- Greeted customers upon entry and retrieved requested shoes from stock room.
- Assisted customers with footwear fitting by stooping and kneeling for better access.
- Prepared and dispatched customer shoe orders promptly.
Crew member/ Assistant Manager at DUNKIN DONUTS (2014-06 – 2017-07)
- Provided customer service as cashier and prepared machines for operation.
- Stocked shelves and engaged in rapid customer interactions.
- Created and maintained databases for accurate information management.
- Processed payroll for employees.
RECEPTIONIST at FLORIDA HEALTH SYSTEMS (2013-11 – 2013-11)
- Resolved customer issues and scheduled appointments while managing general office duties.
- Interviewed patients to collect essential medical information for accurate record-keeping.
- Support sales representative in opening new Accounts and upgrading existing service.
Teacher Assistant at COMMUNITY DAY CARE (2011-06 – 2011-08)
- Planned and organized engaging activities and arranged a safe, stimulating play area for toddlers.
- Served nutritious snacks to children and monitored engagement during snack time to promote social interaction.
- Provided attentive care for infants and toddlers, ensuring comfort and meeting individual needs during changing and feeding.
