Dental Administrator - Central Virginia Oral & Facial surgery - Lynchburg, VA
(2025-03)
- Check private insurance eligibility and benefits
- Requested fax breakdown from insurance
- Accountable for closing and balancing daily batch
- posted EFT payments and adjustments on accounts
- checked in patients verifying PPI
- checked out patients scheduling follow ups
Dental Scheduler - Westover Dental Group - Greensboro, NC
(2024-07 - 2025-02)
- Managed schedules for 3 Doctors and 4 Hygienist
- Scheduled dental providers based on daily patient volume and production goals, optimizing efficiency and chair utilization
- Reviewed and corrected end-of-day payments to guarantee correct ledger posting and accurate collection
- Presented treatment plans and explained in details each service
Patient care Coordinator - Dental Suite - Greensboro, NC
(2024-05 - 2024-07)
Temporary position
- Sent preauthorizations for major services
- Verified insurance and checked benefit coverage
- Collected patient copays and balances
- Patient chart audits and quality control
- Presented treatment plans and explained in details each service
Patient care Coordinator - Kids Smile - High Point, NC
(2024-03 - 2024-05)
- Checked patients in and out
- Assisted parents with consent forms
- Verified private insurance
- NC Medicaid eligibility checks, and history
- Sent patient referrals to ortho, endo and oral surgery
Patient Care Coordinator - Relax Dental - High point, NC
(2022-07 - 2024-02)
- Checked patients in and out
- Responsible for filling multiple schedules
- Presented treatment plans and estimates
- Collected co insurance, sent and Preauthorizations to insurance
- Scheduled appointment and follow ups providing detailed notes
- Check private insurance eligibility and benefits
- Created system to follow up on unscheduled treatment
- Accountable for closing and balancing daily batch
- Submit claims to insurance companies and follow up on any outstanding billing issues
Scheduling Specialist - Johnson Health Center - Lynchburg, VA
(2021-08 - 2022-07)
- helped patient schedule/ reschedule/ cancel appointments
- Transfer triage calls to care management team
- Sent messages to Primary care providers for medical refills and important messages
- Taking COVID-19 Precautions, Personal protective equipment provided, and Temperature screenings
- Social distancing guidelines in place, Sanitizing, disinfecting, or cleaning procedures in place
