Daniella Sapozhnikova

IT professional with 6+ years of enterprise experience and hands-on exposure to Security Operations. Experienced in security operations functions including alert triage, phishing investigations, identity-based incident response, endpoint security monitoring, and Microsoft security technologies. Skilled with Microsoft Defender, Microsoft Entra ID, Intune, ServiceNow, incident escalation, and identity and access management (IAM).

IST Associate (Full-time Contract) at UN Women (2020-03 – Present)

• Investigate phishing alerts, suspicious authentication events, and suspicious account activity to identify indicators of potential account compromise, performing initial triage and escalating high-risk incidents to cybersecurity teams.
• Respond to identity-based security incidents by enforcing MFA resets, revoking active sessions, and securing compromised accounts
• Monitor and support endpoint security using Microsoft Defender for Endpoint and Microsoft Intune, assisting with threat detection and remediation activities.
• Administer identity and access management (IAM) processes using Active Directory and Microsoft Entra ID, ensuring secure user lifecycle management
• Collaborate with cybersecurity and infrastructure teams to support incident response workflows and ensure proper documentation of security events
• Analyze ServiceNow ticket trends to identify recurring security issues and contribute to improved incident handling and escalation processes
• Participate in structured incident response workflows including detection, triage, containment, remediation, documentation, and escalation.

Technical Support Analyst (Full-time Contract) at Moody's Investor Services (2018-10 – 2019-12)

• Delivered Tier 1/2 technical support in a fast-paced enterprise environment, resolving hardware, software, VPN, and connectivity issues while adhering to established IT service management procedures.
• Imaged, configured, and deployed Windows laptops and desktops using SCCM, ensuring secure operating system configurations and standardized software deployments for 20+ users weekly.
• Assisted with Microsoft Intune device enrollment and mobile device management (MDM), supporting secure endpoint onboarding and compliance with organizational policies.
• Managed user accounts, workstation inventory, and device records using Active Directory and enterprise asset management tools, helping maintain accurate access and configuration records.
• Supported office relocations and workstation upgrades, ensuring secure data migration, proper device configuration, and minimal disruption to business operations.
• Documented incidents, resolutions, and technical procedures within the ticketing system, contributing to knowledge sharing, audit readiness, and service quality.

Systems Specialist (IT) Intern at Meyers USA (2018-06 – 2018-08)

• Installed and configured POS systems and endpoints, including secure network-connected devices
• Responded to technical incidents and collaborated with network teams to resolve connectivity and system issues
• Supported user onboarding processes, including credential provisioning and access control implementation
• Delivered training to non-technical users on system usage and security-conscious practices

Technical Support Associate at Dynalink Communications (2017-11 – 2018-02)

• Provided Tier 1 support for desktops, networks, and printers via phone and remote tools
• Logged and escalated incidents, ensuring timely resolution and accurate tracking
• Maintained system documentation and identified recurring technical issues

IT Department Intern at Edith and Carl Marks JCH of Bensonhurst (2014-11 – 2016-01)

• Supported Windows desktop, printer, and network troubleshooting for internal users
• Maintained system documentation and internal databases
• Assisted with user support and basic IT operations

M.S. in Cyber Security and Information Assurance – Western Governors University

Bachelor of Science in Information Systems – CUNY School of Professional Studies (2018)