Dania Pena

Independent and motivated

Cashier & Food Prep at Wetzel's Pretzels (2023-11 – Present)

Operated POS systems, prepared and baked pretzel products, maintained clean workstations, and upsold items in high-volume mall setting.

• Operate POS systems to process customer purchases accurately and efficiently
• Prepare and bake pretzel products following health and safety guidelines
• Maintain a clean and sanitary workstation in a high-volume mall setting
• Upsell combos and specialty items to increase daily sales
• Provide friendly customer service, assist with orders, and handle customer complaints professionally

Host at IHOP (2023-07 – 2023-11)

Greeted and seated guests, managed waitlists, and coordinated table rotations in family-style dining environment during high-traffic hours.

• Greeted and seated guests in a welcoming and timely manner during high-traffic hours
• Managed waitlists and coordinated table rotations for servers to ensure smooth operations
• Assisted with to-go orders and responded to customer inquiries both in-person and over the phone
• Supported team with cleaning duties and restaurant organization during slower hours
• Delivered excellent hospitality in a family-style dining environment

Summer Youth Worker (Intern) at Cypress Hills Community School (PS 89) (2023-06 – 2023-08)

Assisted teachers with classroom activities, supervised children from early childhood to middle school, led recreational programs, and provided tutoring support.

• Worked alongside teachers to assist with classroom learning activities and summer programs
• Supervised groups of children ranging from early childhood to middle school
• Helped plan and lead recreational activities such as arts and crafts, sports, and group games
• Provided tutoring and homework help to students needing additional support
• Fostered a safe and engaging environment for all campers during day-to-day activities

High School Diploma – Research and Services High School (2025)