Remote Substance Abuse Counselor at Riverside Treatment Services, Inc. (2022-04 – Present)
- Facilitated secure, telehealth-based individual counseling, maintaining a confidential and supportive environment for remote recovery.
- Applied evidence-based therapeutic practices to design individualized recovery plans, consistently guiding clients toward measurable sobriety milestones.
- Partnered with multidisciplinary healthcare teams to integrate care strategies, improving overall treatment efficacy and client satisfaction rates.
- Analyzed clinical data and progress metrics to adapt interventions to evolving client needs.
Group Facilitator at ADI Alcohol and Drug Intervention (2025-07 – 2025-09)
- Led structured psychoeducational and therapeutic group counseling sessions focused on substance use education, relapse prevention, and coping strategies.
- Cultivated a safe, non-judgmental environment to encourage open peer dialogue, accountability, and active participation.
- Monitored client attendance, participation, and progress, ensuring accurate documentation in alignment with program standards.
Substance Abuse Counselor at Med Mark Treatment Centers (2021-05 – 2022-04)
- Conducted individual and group therapy sessions, utilizing comprehensive assessment tools to identify unique client needs and structure targeted intervention strategies.
- Collaborated closely with interdisciplinary care teams to streamline care coordination, improving client treatment adherence and retention.
- Guided individuals through long-term recovery frameworks, measuring adherence and modifying support mechanisms as needed.
Remote Substance Abuse Counselor at BD Health (2018-09 – 2021-05)
- Delivered remote clinical individual and group counseling sessions, utilizing tailored therapeutic approaches to optimize recovery outcomes.
- Developed and implemented comprehensive treatment plans, monitoring progress through systematic client assessments.
- Coordinated with cross-functional healthcare professionals to address complex client challenges and enhance overall care continuity.
Lead Teller at Wells Fargo (2016-06 – 2018-12)
- Supervised teller operations, enforced strict banking compliance protocols, and managed branch cash flow.
- Onboarded and trained new team members, implementing procedural improvements that reduced transaction errors and elevated operational efficiency.
Operations Manager at T-Mobile (2015-03 – 2016-06)
- Directed daily retail operations, applying data-driven strategies to streamline processes, control costs, and boost overall team productivity.
- Led cross-functional teams to resolve high-level operational issues and consistently maintain high customer satisfaction standards.