Daniel Carrillo

Disciplined and adaptable professional with over eight years of employment experience, in various industries, like real estate, business operations, labor work, customer service, and security. I am currently employed as an unarmed security guard and guest services representative at ProEm, ensuring safety and exceptional client experiences.

Unarmed Security Guard & Guest Services Representative at ProEm (2025-09 – Present)

• Ensure safety and security at assigned sites, conducting patrols, monitoring access points, and responding to incidents with calm and professionalism.
• Deliver exceptional guest services, addressing client inquiries and resolving issues promptly to maintain a positive experience.

Real Estate Appointment Setter at ALAPS LLC (2020-01 – 2025-12)

• Engaged 100+ homeowners monthly through cold calls and door-to-door outreach, building trust to schedule cash-buy appointments.
• Managed CRM pipelines with precision, ensuring accurate lead tracking and timely follow-ups to optimize sales processes.

Customer Support Specialist at Concentrix (Apple) (2019-01 – 2019-12)

• Resolved 50+ weekly customer inquiries for Apple products, achieving 95%+ satisfaction ratings through empathetic, clear, and precise communication.

Delivery Driver at Pinpoint Logistics (Amazon) (2020-01 – 2020-12)

• Delivered 100+ packages daily, resolving delivery issues promptly to achieve a 98% on-time delivery rate.

Carpet & Tile Cleaning Technician / Co-Owner at On Demand Carpet Cleaning (2017-01 – 2020-12)

• Co-managed business operations, including marketing, scheduling, and customer service, growing the client base by 20% through referrals.
• Operated technical equipment and resolved service issues, enhancing operational efficiency and customer experience.

Warehouse & Labor Temp Worker at Tesla, The RealReal, Rhino Staffing via Wonolo, Instawork, WorkWhile, ShiftSmart, Dolly ETC. (2019-01 – 2025-12)

• Supported inventory management and logistics, ensuring accurate and timely shipment processing in fast-paced environments.
• Worked extended shifts, including nights and weekends, for high-profile events like WWE and music festivals, showcasing flexibility and teamwork.

High School Diploma – Center of Excellence High School (2016-12)