Daniel Cervantes

Motivated IT and Cybersecurity student with hands-on experience in IT support, system deployment, hardware troubleshooting, and AI evaluation. CompTIA Security+ certified with professional experience supporting Windows environments and evaluating AI systems through software workflow testing and prompt development. Comfortable working with Windows, Linux, networking, and virtualization technologies while quickly learning new tools and adapting to technical environments.

Currently pursuing an Associate of Applied Science in Cyber Defense and Operations and seeking an IT internship to further develop technical support and systems administration skills.

AI Evaluation Contractor - Handshake AI Fellowship

(2026)

• Evaluated AI systems by testing their ability to navigate desktop applications and complete software workflows accurately.
• Developed detailed prompts and task instructions to improve AI performance, reliability, and task completion.
• Identified navigation failures, usability issues, and incorrect AI behavior while documenting findings for model improvement.
• Tested AI interactions across macOS applications, verifying workflow accuracy and providing structured feedback.

IT Department Intern - Southwest Independent School District - San Antonio, TX

(2024-06 - 2024-08)

• Installed, imaged, and configured Windows computers across multiple district campuses.
• Diagnosed and resolved hardware, software, printer, and network connectivity issues for staff and students.
• Assisted with device deployment, workstation setup, inventory management, and Help Desk support.
• Configured user workstations and ensured systems were operational for daily classroom and administrative use.
• Worked within a large enterprise educational IT environment supporting end users and district technology initiatives.

Front End Associate / Cashier - Walmart - San Antonio, TX

(2022-06 - 2023-03)

• Delivered customer service in a fast-paced retail environment while handling cash transactions accurately.
• Resolved customer issues professionally and collaborated with team members to maintain efficient store operations.

Associate of Applied Science - Cyber Defense and Operations - Palo Alto College (2024 - 2026)

Cybersecurity Pathway Program - Cybersecurity - Southwest High School (2020 - 2024)