Sales and Customer Service Specialist
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I'm passionate about connecting with people. I draw energy from others and I am always trying to return the favor.
DeOliviera Concrete, Inc.
2012 - 2020 / Los Angeles, CA
Worked closely with partner homebuilders like KB Home and Toll Bros. to understand their needs, resulting in ~$20 million in retention revenue
Conducted face-to-face meetings with purchasing managers at mediumsize businesses to improve lead generation by 19%
Analyzed projects to determine potential safety issues and prepared and delivered training to reduce incident rates by 9% across all jobs
Emphasized safety and appropriate training for a three-year run of only 3
incidents
Deposited cash and checks to bank, and helped the controller maintain accurate records and time cards for payroll
Directed subcontractor inventory, making sure that purchasing activity matched stock required
Managed scheduling, coordinating, and overseeing vendors and subcontractors for dozens of projects totaling a $30M+ responsibility
May 2021 - November 2022 / Los Angeles, CA
Served as point of contact for product introduction and education,
leading to a 76% customer close rate
Exceeded sales targets 16/18 months by exhibiting compassion for the customer and their problems
Took a compassionate approach and quickly understood customer problems, achieving customer satisfaction ratings of 4.8/5 during tenure
Updated an inventory organization system, increasing efficiency by 22%
and reducing delays by 47%
Fielded incoming calls across 2 lines, and promptly directed calls to the appropriate staff and took messages as needed
(Management)
