Guest Representative - Airbnb Host
(2024-11)
- Coordinated property maintenance and repairs, enhancing overall guest experience and safety.
- Oversaw booking management systems, optimizing occupancy rates through strategic pricing adjustments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Analyzed guest feedback to identify improvement areas, leading to enhanced service offerings.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated check-in and check-out processes, ensuring seamless experiences for guests.
- Greeted guests upon arrival by providing warm welcome.
Bartender/Barback - Ocean One Bar and Grille - Miami, FL
(2025-01 - 2026-05)
- Handled high customer volumes during special events, nights, and weekends.
- Crafted cocktails and beverages according to standard recipes, ensuring consistency and quality.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Manager - The Lash Lounge - Miami, FL
(2023-05 - 2024-11)
- Led team in delivering exceptional customer service and enhancing client satisfaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Fostered a positive workplace culture, enhancing employee engagement and retention.
- Developed and implemented training programs to ensure compliance with safety standards.
- Coordinated inventory management, ensuring availability of supplies while minimizing waste.
- Maintained professional, organized, and safe environment for employees and patrons.
Team Lead/Supervisor - FedEx Ground - Homestead, FL
(2022-10 - 2023-05)
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Stock Lead - American Eagle Outfitters - Florida City, FL
(2021-05 - 2022-10)
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Trained and mentored team members on best practices for stock handling and organization.
- Implemented process improvements that enhanced efficiency in receiving and storing merchandise.
- Executed daily audits of inventory, ensuring compliance with company standards and policies.
- Maintained a safe working environment, complying with company safety policies and OSHA regulations.
- Maintained effective communication with sales staff regarding product availability, shipment arrivals, and merchandise-related inquiries.
- Identified opportunities for process improvement within the stockroom operations to enhance efficiency and productivity.
Stock & Sales Associate - Macy's - Doral, FL
(2019-12 - 2021-05)
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to maintain store presentation standards and stock replenishment.
- Trained new associates on customer service protocols and operational procedures for improved performance.
- Led inventory management initiatives, reducing stock discrepancies through meticulous organization and reporting.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Sales Agent/Customer Service Representative - Alorica - Cutler Bay, FL
(2017-05 - 2019-12)
- Developed strong customer relationships to enhance satisfaction and retention.
- Assisted in developing standard operating procedures for the call center, improving consistency across all interactions with customers.
- Managed high-volume inbound calls to resolve customer inquiries efficiently.
- Provided timely and accurate information regarding products and services to enhance customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved sales targets consistently by applying effective sales strategies and techniques.
