Daniel Fusco

Certified Computer Technician with 20+ years of experience in enterprise IT support, virtualization, and clinical IT systems. Expert in image deployments for large-scale operations. I have CompTIA A+, Microsoft MCP and Microsoft Certified Technology specialist certificates.

Computer Consultant, Owner at Fusion Computer Repair, Drafting & Design (2005-05 – Present)

Consultant for businesses and consumers providing comprehensive IT solutions including troubleshooting, network setup, data management, and specialized design services.

• Consultant for businesses and consumers
• Troubleshoot and resolve issues
• Set-up and manage MS Active Directory
• Set-up networks and manage routers
• Perform data backups and retrieval
• Set-up wire and cabling for networks
• Advise of future products and services
• Perform Windows updates regularly
• Removal of viruses, spyware, & malware
• Worked with Hyper-V & VMWare VM's
• CAD drafter & graphic design services
• Set up and manage audio & video systems

Clinical Care IT Support Specialist at Optum Health (contracted by Cognizant) (2023-01 – 2023-04)

Contract consultant for the clinical IT Department assisting with PC and laptop deployments across multiple clinics with over 1000 devices, managing secure decommissioning and e-waste disposal.

• Assist the CIT department in deploying or migrating new PCs, Laptops, and various electronic equipment in several clinics with over 1000 devices
• Performed image deployments on PCs using Ivanti and SCCM
• Familiar with EPIC electronic medical record software
• Managed the secure decommissioning and e-waste disposal of 1,000+ devices, ensuring 100% compliance with data privacy regulations
• Apps worked in: MS AD, Ivanti, ServiceNow, Bomgar, Desktop Central, PrinterLogic

IT Specialist – Field Service Support at Southern California Edison (contracted by Dexian) (2023-06 – 2024-09)

Contract consultant for the iPad division of IT Support providing helpdesk support, device restoration, configuration, and password management for enterprise users.

• Contract consultant for the iPad division of IT Support
• Provide helpdesk support for users who call in with iPad issues
• Restore / Re-image and configure iPads
• Work in password resets in Microsoft Azure
• Apps worked in: MS Active Directory, Remedy Ticketing system, Jamf, InTune

Senior Workstation Technician at West Coast Computer Solutions (2016-12 – 2022-10)

Field & helpdesk technician for MSP serving small businesses and consumers, providing comprehensive technical support and infrastructure setup.

• Field & helpdesk technician for MSP for small businesses and consumers
• Helpdesk: Troubleshoot and resolve issues
• Set-up and manage Active Directory
• Set-up networks and manage routers
• New & refurbish PC and laptop setups
• Set-up wire and cabling for networks
• Advise of future products and service
• Set up virtual machines
• Set up surveillance cameras & DVRs and audio systems

Certificate in Computer Technology – California Technical Academy