Daniel Hickson

Hands-on Human Resources professional with more than 30 years of experience supporting employees and managers in manufacturing, municipal government, retail, and corporate environments. Experienced managing employee relations, recruiting, investigations, performance management, HRIS administration, compliance, benefits, leave administration, workers' compensation, and organizational change. Recognized for building positive relationships with employees at every level while helping leaders solve workplace issues, improve performance, and maintain compliance with employment laws.

Comfortable working in fast-paced environments where HR is expected to be visible, responsive, and actively involved in day-to-day operations.

Human Resources Business Partner at KNA Solutions (2019-07 – Present)

• Provide day-to-day HR support for approximately 1,300 employees across multiple facilities.
• Partner with managers to address employee relations concerns, investigations, performance issues, and disciplinary actions.
• Conduct workplace investigations involving attendance, policy violations, harassment, and employee complaints.
• Coach supervisors on documentation, corrective action, and performance improvement plans.
• Support recruiting activities including interviewing, onboarding, orientation, and new hire integration.
• Administer FMLA, ADA accommodations, workers' compensation, unemployment claims, and leave administration.
• Maintain employee records and HRIS transactions using Workday and ADP.
• Assist leadership with succession planning, employee development, and workforce planning.
• Ensure compliance with federal, state, and company employment policies.
• Build trusted relationships with employees while serving as a resource for HR questions and workplace concerns.

Human Resources Business Partner at Public Lighting Authority (2017-03 – 2019-07)

• Served as the primary HR contact for employees and managers throughout the organization.
• Managed employee relations matters while providing guidance on company policies and employment law.
• Coordinated recruiting, interviewing, onboarding, and orientation activities.
• Supported payroll processing, benefits administration, and HRIS maintenance.
• Managed employee leaves, accommodations, and workers' compensation claims.
• Assisted leadership with performance evaluations, coaching, and employee development.
• Updated HR policies and maintained compliance with employment regulations.
• Helped improve HR processes that increased efficiency and employee satisfaction.

Human Resources Manager at ENRG (2004-02 – 2017-03)

• Directed all daily Human Resources operations for a multi-state organization.
• Managed recruiting, onboarding, employee relations, compensation, benefits, and performance management.
• Investigated employee complaints and resolved workplace issues while minimizing organizational risk.
• Developed and delivered supervisor and employee training programs.
• Managed HRIS administration, personnel records, reporting, and compliance documentation.
• Oversaw workers' compensation, unemployment, leave administration, and return-to-work programs.
• Improved recruiting and onboarding processes to reduce vacancies and improve retention.
• Partnered with department leaders to improve communication, employee engagement, and accountability.
• Led HR process improvements that reduced administrative work while improving service to employees.

Human Resources Manager at Kmart Corporation (1993-08 – 2004-02)

• Supported Human Resources operations for retail and corporate employees.
• Assisted managers with hiring, employee relations, investigations, coaching, and performance management.
• Coordinated orientation and onboarding for new employees.
• Administered benefits, leave programs, and employee personnel records.
• Supported payroll processing and HR reporting.
• Investigated employee concerns and recommended appropriate resolutions.
• Ensured compliance with company policies and employment regulations.
• Participated in employee engagement initiatives and management training.

Bachelor of Science in Human Resources Administration – University of Michigan – Dearborn