Collar/Installer Service Specialist at Life Proof Boats (2026-01 – Present)
Basically everything on the outside of the boat.
PIC/Assistant Night Manager at PCC Community Markets (2024-07 – 2025-10)
- Supervised night operations to ensure smooth store functionality.
- Managed team schedules and assigned tasks for efficient workflow.
- Trained staff on customer service standards and product knowledge.
- Conducted inventory checks and restocked shelves as needed.
- Resolved customer inquiries and complaints promptly during shifts.
- Ensured compliance with health and safety regulations in the store.
- Implemented store policies and procedures for nightly operations.
- Collaborated with management on staffing needs and team performance.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed communication between front desk staff and other departments regarding customer requests or complaints.
- Checked out departing guests efficiently while providing helpful information about their stay experience.
- Resolved conflicts among customers, employees, and management personnel when necessary.
- Coordinated with housekeeping staff to provide timely restocking of supplies in guest rooms.
- Monitored the security of the premises throughout the shift and took appropriate action when needed.
- Responded quickly to emergency situations by taking appropriate action according to established protocols.
- Investigated customer complaints or discrepancies with billing statements in a professional manner.
- Provided support to other departments as required during peak periods or special events.
E-Commerce Supervisor at QFC (2021-09 – 2023-07)
- Supervised daily operations of online sales and inventory management.
- Trained staff on e-commerce platforms and customer service protocols.
- Coordinated product listings and promotions on the company website.
- Managed order processing and fulfillment to ensure timely delivery.
- Analyzed customer feedback to improve user experience and engagement.
- Developed strategies to enhance online visibility and sales performance.
- Collaborated with marketing teams to align campaigns with e-commerce goals.
- Created reports to analyze website performance, customer behavior, and other metrics related to e-commerce activities.
Real Estate Broker at Century 21 North Homes Realty (2019-06 – 2023-01)
- Analyzed housing markets and identified potential buyers.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Reconciled funds received and disbursed for property transactions.
- Generated lists of for-sale properties.
- Showed residential properties and explained features, value and benefits of available homes.
- Guided clients through buying and selling residential properties in competitive markets.
- Conducted market analysis to determine property values and investment potential.
- Negotiated contracts and facilitated transactions between buyers and sellers.
- Collaborated with mortgage lenders to secure financing options for clients.
- Developed marketing strategies to promote listings through various channels.
- Advised clients on property improvements to enhance marketability and value.
- Managed client relationships to ensure satisfaction throughout the transaction process.
E-commerce Supervisor at QFC (2016-09 – 2018-03)
- Lead digital e-commerce lead for 3 locations(Mukilteo, Bellevue, and University Village).
- Manage and successfully set up and maintain e-commerce department by hiring, scheduling and maintaining a flow of business based on the needs of the operation.
- Be available for support and help for other locations.
- Deligate and successful meet pickup deadlines.
- Oversee and double check quality of products in order.
- Training and troubleshooting problems as a group by taking calls from any location.
- Organize weekly meetings and focus on customer comments in order to make things better for the customer.
- Help develop and tech shopping techniques in order to fulfill orders in a timely manner.
- Organize and hold weekly meetings to report earnings and to learn from our mistakes and build on our successes.
Meat Department apprentice general meat department 4th Manager 4th Manager or Night Manager/Lead at QFC (2016-06 – 2016-09)
- Maintaining a clean and organized grocery store inside and out by overseeing all departments and communicating with my staff.
- Managing and effectively operate the front end(check stands) and a break schedule.
- Communicate and deligate nightly tasks to the incoming freight crew.
- Responsible for nightly quality walks and department checks for proper temperature logs/cooler temperatures and till drops from applicable departments, Maintaining and making fresh product for sales case.
- Learning how to cut meat for single serve packaging.
- Cleanup and closing department at the end of the day, cleaning all knives, saws and equipment.
- Stocking freight and creating fresh date reports.
sals associate at Emmination Marketing (2016-03 – 2016-06)
- Product presentation sales.
- Product presentations inside Costco and Sam's Club wherehouse.
- Public presentation of products and sales of "infomercial" products.
Store Director/Grocery Mananger/Frieght Crew Lead at The Goose Community Grocer (2013-03 – 2016-03)
- Store Manager for TMG Management Services.
- Responsible for all store operations and overseeing all budgets in order to maintain a 10% per month growth rate.
- Planning and leading weekly meeting with department leads to be sure we are as successful as we set out to be.
- Ordering for major events as well as coordinating weekly events with other businesses in the area.
- Ensure all freight and shipments are accurate and put out to the shelf.
- Developing and maintaining relationships with our non profit partner and inside the community to ensure our store was a success.
- Responsible for all hiring and interviews for all departments and thier positions.
- Maintained great than 10% monthly(averaged 14%) business growth compared to the same time last year.
Closing Manager at The Star Store (2007-09 – 2012-07)
- Closing Manager/Cashier/freight crew.
- Maintaining a break schedule.
- Making sure the store is stocked and ready for the next day.
- Helping other departments with needs to help close up for the day.
- Wine department experience with pairings as well as cocktail and spirit mixing knowledge.
- Checking temperatures on coolers and making sure temperature logs are filled out.
- Responsible for counting and balancing tills.
- Making sure the store is clear and locking the store for the night and setting the alarm.
