Functional Consultant - UNCOMN - Shiloh, IL
(2022-02 - 2026-03)
- Produced and maintained BPMN and swimlane process models supporting enterprise architecture initiatives across 12+ USTRANSCOM programs, enabling stakeholders to visualize operations, identify dependencies, and support modernization planning.
- Led discovery sessions with project managers, functional SMEs, and technical SMEs to capture current-state processes, define future-state workflows, and document business requirements.
- Facilitated cross-functional process analysis efforts involving project managers, functional SMEs, and technical SMEs to align business objectives with technical implementation requirements and organizational goals.
- Recognized as a primary process-modeling resource across multiple project teams, providing BPMN guidance, mentoring peers, and supporting complex workflow analysis initiatives.
- Produced workflow documentation and DoDAF Operational View (OV), System View (SV), and Service View (SvcV) models supporting enterprise architecture analysis, capability assessment, and future-state planning initiatives across multiple USTRANSCOM programs.
- Applied BPMN standards and modeling best practices to create consistent process artifacts supporting enterprise architecture repositories and program-level analysis efforts.
- Defined process performance metrics and collaborated with stakeholders to evaluate process effectiveness and support data-driven decision-making.
- Partnered with QA, engineering, and technical teams to validate end-to-end workflows, document dependencies, and support implementation planning.
- Communicated complex business and technical concepts to program leadership, functional SMEs, and technical stakeholders, facilitating consensus and supporting enterprise architecture decision-making.
- Documented governance artifacts, implementation scope, process impacts, and change-control activities supporting organizational change initiatives.
- Briefed leadership and program stakeholders on process analysis findings, workflow recommendations, and modernization opportunities.
- Coordinated enterprise migration activities between engineering teams, clients, and third-party vendors, contributing to successful on-time project execution.
- Conducted infrastructure assessments using PowerShell and Active Directory to define migration scope, dependencies, and implementation requirements.
- Gathered stakeholder requirements and translated technical findings into actionable migration plans and client-facing documentation.
- Reconciled system ownership and asset discrepancies across multiple data sources, improving Configuration Management Database accuracy and reliability.
- Maintained reporting and tracking systems using Access, Excel, and SharePoint to support project governance and operational visibility.
- Diagnosed directory and ownership inconsistencies, documented remediation requirements, and coordinated resolution activities with technical teams.
- Facilitated communication among clients, vendors, and engineers to establish expectations, manage risks, and support successful cutover execution.
- Analyzed installation and production workflows to identify process improvement opportunities that increased operational efficiency and strengthened accountability.
- Developed workflow diagrams and process documentation supporting inventory management, production operations, and technician enablement.
System Analyst - Halcyon Services Inc - Remote
(2020-09 - 2022-02)
- Coordinated enterprise migration activities between engineering teams, clients, and third-party vendors, contributing to successful on-time project execution.
- Conducted infrastructure assessments using PowerShell and Active Directory to define migration scope, dependencies, and implementation requirements.
- Gathered stakeholder requirements and translated technical findings into actionable migration plans and client-facing documentation.
- Reconciled system ownership and asset discrepancies across multiple data sources, improving Configuration Management Database accuracy and reliability.
- Maintained reporting and tracking systems using Access, Excel, and SharePoint to support project governance and operational visibility.
- Diagnosed directory and ownership inconsistencies, documented remediation requirements, and coordinated resolution activities with technical teams.
- Facilitated communication among clients, vendors, and engineers to establish expectations, manage risks, and support successful cutover execution.
Wireless Technician/Integration Technician - Worldwide Technology/Aerotek - Edwardsville, IL
(2019-08 - 2020-09)
- Analyzed installation and production workflows to identify process improvement opportunities that increased operational efficiency and strengthened accountability.
- Developed workflow diagrams and process documentation supporting inventory management, production operations, and technician enablement.
- Created specialized tools and process aids that improved installation quality and operational consistency.
- Trained and mentored new employees on client standards, installation procedures, and operational best practices.
- Collaborated with engineering and operations teams to improve production processes and support continuous improvement initiatives.
- Produced technical documentation, training materials, and instructional content supporting workforce development and process standardization.
Server Migration Analyst - Concord Technology Services - Remote
(2016-04 - 2019-05)
- Processed and coordinated migration planning activities for more than 3,000 servers and applications across enterprise environments.
- Performed business process analysis, risk assessments, and dependency evaluations to support migration planning and operational continuity.
- Developed migration workflows, implementation plans, and stakeholder communications supporting successful enterprise migrations.
- Collaborated with application owners, technical teams, and business stakeholders to define scope, validate requirements, and secure approvals.
- Reconciled asset and ownership discrepancies using Enterprise Reporter, Active Directory, Power BI, and CMDB data sources.
- Built reporting dashboards and status-tracking tools that improved migration visibility and issue management.
- Coordinated post-migration validation activities and documented outcomes to ensure service availability and operational readiness.
Medical Readiness Supervisor - United States Army Africa - Vicenza, Italy
(2011-07 - 2013-11)
- Managed medical readiness operations supporting more than 600 personnel across multiple units.
- Developed reporting processes, readiness dashboards, and tracking systems that provided leadership with actionable operational insights.
- Presented readiness metrics and operational status updates to command leadership.
- Coordinated training, certification, and compliance activities resulting in 100% readiness compliance across assigned personnel.
Squad Leader/Medic/Communications Supervisor - 690th Medical Company - Fort Benning, GA
(2008-04 - 2011-06)
- Managed operational readiness and maintenance activities for communications equipment valued at more than $6 million.
- Designed and implemented equipment tracking, maintenance, and workflow management processes that improved accountability and inventory accuracy.
- Led training and development initiatives for junior personnel, improving readiness and operational effectiveness.
- Improved communications department readiness by 60% within four months through process redesign and operational improvements.
- Scheduled and documented preventive maintenance for 28 vehicles, preserving ambulance availability for missions.
