Charter Tech Services, San Diego, CA — Information Systems Support Technician
(September 2017 - March 2020)
- Acted as system administrator for clients in San Diego County, providing daily direct customer communication and expert diagnoses.
- Supervised the timely resolution of service desk tickets for end-users via telephone, email, and on-site meetings.
- Collaborated with the Superintendent and District Office to design and carry out new technology projects within district specifications and budget criteria.
- Configured and maintained switches, along with enterprise wireless access point setup and optimization.
- Established procedures for resolving technical issues, implemented inventory management processes, trained new hires, and developed standard operating procedures.
DirecTV, San Luis Obispo, CA — Professional Technician
(2013 - 2015)
- Installed and configured satellite dishes and receivers in customers' homes, ensuring proper alignment and signal strength
- Conducted quality checks on installations and repairs to ensure that they met DIRECTV's standards and customer expectations
- Explained technical information in a clear and concise manner to customers, ensuring they understand the installation or repair process and any necessary equipment or service upgrades
- Managed workload to ensure timely completion of installations and repairs, while maintaining high standards of quality and safety
- Conducted routine inventory checks of the vehicle to ensure that all necessary equipment and parts were present and in good working condition
Big Boys Toys, Arroyo Grande, CA — Technician
(2010 - 2013)
- Diagnosing and repairing mechanical, air, and electro-pneumatic systems for paintball guns.
- Installing and upgrading paintball gun parts such as regulators, circuit boards, and laser systems.
- Prioritized daily repair and maintenance tasks to ensure that all work orders were completed within required timeframes.
- Maintained positive relationships with customers by following up on repairs, providing status updates, and answering any questions they had about their equipment.
- Managed inventory levels by monitoring stock levels, ordering supplies, and ensuring that the shop had adequate inventory to meet customer demand.
